Mercedes-Benz of Manchester

Brought my car in for an inspection and I was there for 2 1/2 hours. The other two customers waiting in the waiting area also stated that they had been waiting for a long time. I think the wash and vacuum 1/2 hours. The other two customers waiting in the waiting area also stated that they had been waiting for a long time. I think the wash and vacuum at the end of the service is a nice gesture however, if I knew yesterday it was going to delay getting my car I would have gone without. It would be nice if someone let me know there was back up with the wash and vacuum so I could make the decision not to have it done and get my car sooner than later. More

There were a lot of customers at the time I brought my car in, yet the staff worked well together. The rep I had explained the write ups to from my service so it was understandable. car in, yet the staff worked well together. The rep I had explained the write ups to from my service so it was understandable. More

Excellant customer service. Jennifer did amazing job.Thank you It’s a great service department.They care about their customers Jennifer did amazing job.Thank you It’s a great service department.They care about their customers More

Everyone I dealt with was friendly and helpful. My car was ready earlier than promised and I was pleased with the work. My car was ready earlier than promised and I was pleased with the work. More

Took me in on quick notice and installed the part Was out in less then an hour Great service out in less then an hour Great service More

BUYER BEWARE Unfortunately, I have had nothing but a poor experience. My 2022 E Class has been in their shop for the past 4 weekends with major problems; fuel pump, cylinder head, and a coolant line, to poor experience. My 2022 E Class has been in their shop for the past 4 weekends with major problems; fuel pump, cylinder head, and a coolant line, to name a few, and the management refuses to take accountability for any of this. When I spoke with the General Manager earlier today, he refused to tell me who, above him, I could speak to. When I purchased this car in January 2023, I would never have imagined that I would have to go through such a difficult process to make it right. If Mr. Holloway, former owner, was still operating this dealership none of this would have ever happened. I hope that others don't have to have the same experience that I am dealing with. It is truly unacceptable and inappropriate. You're making a purchase and expecting luxury, but also- standup customer service. I haven't experienced either. More

Gary was effective and quick with service, very welcoming, great overall personalities at this dealership, thank you welcoming, great overall personalities at this dealership, thank you More

The price that presented to me today was higher than what I was told yesterday I was told yesterday More

The end result was good but the process of pre-ordering new tires on sale is greatly flawed. new tires on sale is greatly flawed. More

Very easy transaction and pleasant people! Service even washed my vehicle in and out! Shuttle service worked well too. Service even washed my vehicle in and out! Shuttle service worked well too. More