Mercedes-Benz of Manchester

Excellant customer service. Jennifer did amazing job.Thank you It’s a great service department.They care about their customers Jennifer did amazing job.Thank you It’s a great service department.They care about their customers More

Took me in on quick notice and installed the part Was out in less then an hour Great service out in less then an hour Great service More

Everyone I dealt with was friendly and helpful. My car was ready earlier than promised and I was pleased with the work. My car was ready earlier than promised and I was pleased with the work. More

BUYER BEWARE Unfortunately, I have had nothing but a poor experience. My 2022 E Class has been in their shop for the past 4 weekends with major problems; fuel pump, cylinder head, and a coolant line, to poor experience. My 2022 E Class has been in their shop for the past 4 weekends with major problems; fuel pump, cylinder head, and a coolant line, to name a few, and the management refuses to take accountability for any of this. When I spoke with the General Manager earlier today, he refused to tell me who, above him, I could speak to. When I purchased this car in January 2023, I would never have imagined that I would have to go through such a difficult process to make it right. If Mr. Holloway, former owner, was still operating this dealership none of this would have ever happened. I hope that others don't have to have the same experience that I am dealing with. It is truly unacceptable and inappropriate. You're making a purchase and expecting luxury, but also- standup customer service. I haven't experienced either. More

Gary was effective and quick with service, very welcoming, great overall personalities at this dealership, thank you welcoming, great overall personalities at this dealership, thank you More

The price that presented to me today was higher than what I was told yesterday I was told yesterday More

The end result was good but the process of pre-ordering new tires on sale is greatly flawed. new tires on sale is greatly flawed. More

Very easy transaction and pleasant people! Service even washed my vehicle in and out! Shuttle service worked well too. Service even washed my vehicle in and out! Shuttle service worked well too. More

Mike Smith at the service counter is great. He makes it smooth and easy to get your car tip top. All Good. Thanks, Sam Katz He makes it smooth and easy to get your car tip top. All Good. Thanks, Sam Katz More

The attention to detail was outstanding. Communication was excellent. Jenny was very informative and pleasant Communication was excellent. Jenny was very informative and pleasant More