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Mercedes-Benz of Manchester

Manchester, NH

4.8
921 Reviews

875 Gold St

Manchester, NH

03103

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Showing 921 reviews

February 10, 2024

Easy to work with, good communication on work needed to be completed. Scheduled me in almost immediately More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Schiller
Feb 13, 2024 -

Mercedes-Benz of Manchester responded

It's wonderful to hear that you had a positive experience with our service team! Communication and prompt scheduling are key aspects of our commitment to customer satisfaction. Thank you for choosing our dealership, and we look forward to serving you in the future!

February 10, 2024

Everything was great , from customer service to the actual new tires on the vehice. but i didn’t receive the complimentary carwash. I was disappointed when I received the car in the same form i turned More

by hc9679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie King, Jon Schiller, Michelle Rodonis, Tony Fennell, Mike Cramer, Tracy Davis, Vivian Chan, Ken Sargent, Melisa Rodriguez, Pam Grenon
Feb 14, 2024 -

Mercedes-Benz of Manchester responded

Thank you for sharing your feedback regarding your recent experience. I apologize for any inconvenience caused by the oversight in not providing the complimentary carwash. I appreciate you bringing this to my attention, and I would like the opportunity to address this issue and ensure your satisfaction. Please contact me at your earliest convenience so that we can discuss the matter further. I look forward to the opportunity to make things right and appreciate your understanding. Michael Espey General Manager (603) 792-2481 mespey@manchestermb.com

February 10, 2024

Exceptional service all round, great professionalism, technical know how, reception and customer service, regular updates about service progress and Samantha who was my service agent at the time was phen More

by victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Tringale
Feb 13, 2024 -

Mercedes-Benz of Manchester responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you received exceptional service across various aspects of your visit, including professionalism, technical expertise, customer service, and communication. We appreciate your kind words about Samantha, your service agent. We look forward to serving you again in the future!

February 09, 2024

Great customer service. They worked around my schedule and made it very easy to get the work done on time and efficiently. Personnel are especially helpful and cater to the More

by Bob M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Street, Stephanie King, Samantha Tringale
Feb 13, 2024 -

Mercedes-Benz of Manchester responded

We're pleased to hear that you received great customer service and that our team worked around your schedule to make the process easy and efficient. It's wonderful that our personnel were especially helpful and catered to your needs. We appreciate your business and look forward to serving you again in the future!

February 03, 2024

Very pleasant and friendly. Always do a wonderful job! It’s like your family and they take care of you. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Lynn and the cashier from Weare, Kara Duffy
Feb 06, 2024 -

Mercedes-Benz of Manchester responded

We're delighted to hear that you had a very pleasant and friendly experience. Creating a sense of being cared for, like family, is essential for customer satisfaction. Thank you for choosing us, and we appreciate your positive review!

February 01, 2024

Very pleased with the service provided by Jenny Loring and the technician who handled my vehicle. More

by reilly.christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Loring
Feb 02, 2024 -

Mercedes-Benz of Manchester responded

We're pleased to hear that you had a positive experience with the service provided by Jenny and the technician handling your vehicle. We appreciate your business and look forward to serving you again!

January 27, 2024

Had a very serious issue with my vehicle, and the service dept Dawn especially, was excellent providing all the details and correcting the problem. I felt completely satisfied and would recommend your dealer More

by Stez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
Jan 30, 2024 -

Mercedes-Benz of Manchester responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 26, 2024

My car was inspected and serviced promptly while I waited. My driver’s side windshield wiper was replaced at no charge. My service rep was helpful, responsive and friendly. The work space at this de More

by Sparklepony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Street
Feb 01, 2024 -

Mercedes-Benz of Manchester responded

We're delighted to hear about your positive experience at our dealership! It's great that your car was inspected and serviced promptly, and it's always a nice touch when additional services, like replacing a windshield wiper, are done at no charge. The comfortable work space and amenities contribute to a pleasant wait. Safe travels!

January 26, 2024

I had a very pleasant experience from beginning to end Sales, staff were very knowledgeable and helpful I would definitely recommend Mercedes of Manchester for anyone who is looking to purchase a vehicle More

by Bmartin105
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Jaime, Kurt Baitz
Jan 30, 2024 -

Mercedes-Benz of Manchester responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 24, 2024

Excellent service very quick and professional. I drive 40 minutes north to go here. That great! More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Schiller
Jan 26, 2024 -

Mercedes-Benz of Manchester responded

We're pleased to hear that you received excellent service that was quick and professional. It's great to know that you're willing to drive 40 minutes for such great service! We appreciate your positive review and look forward to serving you in the future. Safe travels!

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