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Mercedes-Benz of Manchester

Manchester, NH

4.7
887 Reviews

875 Gold St

Manchester, NH

03103

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Showing 887 reviews

October 09, 2023

It is not often you leave a dealership feeling that you were treated with respect and got a good deal. I felt both working with the team at Mercedes-Benz of Manchester. Everyone went above and beyond for m More

by Justine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Thibodeau, Sahlini Gupta
Oct 11, 2023 -

Mercedes-Benz of Manchester responded

It's truly heartwarming to hear about the exceptional experience you had at Mercedes-Benz of Manchester. Feeling respected and satisfied with the deal, along with the team going above and beyond, speaks volumes about their commitment to customer satisfaction. Chris's dedication to showing you the fe ... Read More...

October 04, 2023

Was responsive to our sprinter breaking down while traveling , getting us back on the road as soon as they could More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Schiller, Mike Cramer
Oct 05, 2023 -

Mercedes-Benz of Manchester responded

It's great to hear that you had a responsive and helpful experience when your Sprinter broke down while traveling. Dealing with vehicle breakdowns during a trip can be stressful, so having assistance that gets you back on the road as quickly as possible is invaluable. Safe travels!

October 04, 2023

Great service. Easy to schedule. Everything was great and they washed my car! Very happy. More

by ElB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cramer
Oct 05, 2023 -

Mercedes-Benz of Manchester responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

October 03, 2023

Jenny was our person that we worked with, she was always a pleasure to work with. She was very cheerful even when we were frustrated More

by donnaj8
Recommend Dealer
Yes
Employees Worked With
Jenny Lynn
Oct 05, 2023 -

Mercedes-Benz of Manchester responded

Thank you for your kind words about Jenny! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!

October 02, 2023

great service and attitude by all personnel . everybody was helpful and the car is working fine More

by hfine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jenny
Oct 03, 2023 -

Mercedes-Benz of Manchester responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Congratulations on your new vehicle! Thank you and we look forward to the pleasure of your business again.

October 02, 2023

As always, Mercedes Manchester provides good service. Since I am waiting, my service is getting expedited, reducing my waiting time. During service, I also received progress message. That is helpful. More

by John Zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eddy
Oct 04, 2023 -

Mercedes-Benz of Manchester responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that we went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Service was excellent, and Mike Smith was very attentive and explained everything. Came in for Service A, and it was seamless. More

by K. Hogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Oct 03, 2023 -

Mercedes-Benz of Manchester responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Mike went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Great customer service by everyone involved in my search for a car and very polite team of professionals! More

by danieldeabreu244
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kara Duffy, Cavan Pahlavan, Phil Bova
Oct 03, 2023 -

Mercedes-Benz of Manchester responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 27, 2023

Great ! ! Very helpful.they work hard to get you approve only thing I can Say they best👍. More

by Jpplow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Donovan
Sep 30, 2023 -

Mercedes-Benz of Manchester responded

We greatly appreciate your kind words and are thrilled to hear about your positive experience with us! Our team is dedicated to going the extra mile to assist our customers and ensure they get approved for the solutions they need. Your satisfaction is our ultimate goal, and we're delighted to have earned your trust and support. Thank you for choosing us, and we look forward to continuing to serve you in the best way possible!

September 23, 2023

I had a coupon and the service advisor said I can’t use it for an oil change. The coupon said any service but the advisor said no only Service A or Service B. Why send me an email with a coupon to use and More

by SSamith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Smith
Sep 27, 2023 -

Mercedes-Benz of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Mercedes-Benz of Manchester responded

Thank you for your feedback about this coupon issue because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Mike Espey General Manager mespey@manchestermb.com

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