Mercedes-Benz of Manchester

Sprinter 2500 Electrical Troubleshooting and Battery Replace Drive threw repair. NAPA Battery (installed by NAPA Dealer) was not the correct style; and the proper Sprinter engine start battery was installed; and Drive threw repair. NAPA Battery (installed by NAPA Dealer) was not the correct style; and the proper Sprinter engine start battery was installed; and charging system checked. Michele was extremely helpful and cheerful More

Friendly job well done Satisfied the appointment was quick service was well done and I will go there again in how is well informed of the work before they did any work Satisfied the appointment was quick service was well done and I will go there again in how is well informed of the work before they did any work More

Owner of a construction company Tony the service manager was able to help me with all my needs in a timely Fashion. I received new tires, oil change and air filter. Great service... Tony the service manager was able to help me with all my needs in a timely Fashion. I received new tires, oil change and air filter. Great service... More

Oil & Filter Change plus warranty air bag change Polite, courteous and helpful staff who got my Sprinter Van in and out within an hour and a half. Expedient and competent service was exactly what I n Polite, courteous and helpful staff who got my Sprinter Van in and out within an hour and a half. Expedient and competent service was exactly what I needed allowing me to get back to my office on a busy day! More

Great Service Big thumbs up to Tony . Kept me updated on progress . Made sure all my info was current and updated . Great customer service , which is rare these Big thumbs up to Tony . Kept me updated on progress . Made sure all my info was current and updated . Great customer service , which is rare these days Thank you !! More

Very Happy Buyer Our sales Rep Phillip B. was of great service and made sure we were comfortable with our purchase. It was our first lease of a luxury car and he was p Our sales Rep Phillip B. was of great service and made sure we were comfortable with our purchase. It was our first lease of a luxury car and he was patient and made sure we were comfortable. He is the type of sales person who builds long term relationships so you will come back to him for future purchases. We love the car. Thanks again Phil More

Service our ‘15 C400 4matic A very special thanks and praise for Mike Cramer, (service advisor). I had arranged to take a GLE from sales as a loaner while my car was being servic A very special thanks and praise for Mike Cramer, (service advisor). I had arranged to take a GLE from sales as a loaner while my car was being serviced. I was going to bring it home to my spouse, examine it thoroughly and test drive it, with an eye toward “building“ one to our specs, in the fall. Neither the sales mgr, nor the general mgr were interested in owning one of 3 they had in their sales fleet, for more than 20minutes. I went back to the service dept and simply asked for any loaner they could provide, since servicing my car would take approx 2.5-3 hours. Initially, when I arrived at the dealership, Mike struck up a conversation with me when I checked in. I found him to be very pleasant and affable. After I came from the sales area, Mike saw me and inquired. When I told him of my dissatisfaction with sales, he immediately checked his fleet, the scurried around and somehow and came up with the exact vehicle I wanted! He went out of his way to accommodate me. Although the intake area was very busy, he chose take enough time to give me the very best curb side service and to make sure I was satisfied. I don’t like to write reviews. Some folks occasionally have bad days and so catching them at that time is just unfortunate. On the other hand, when a person drops everything and dives into for you, and comes up with what you were hoping for, that’s different. Mike represented the dealership and himself very well. He’s as good as I’ve ever seen and it was pleasurable dealing with him as well as talking to him. I know these surveys serve as a report card for the advisor. If I had to rate Mike on a scale of 1 to 10, I’d give him a 12, he was that good. While I may not buy my next Mercedes at this dealership, I do know where to bring my car if I want to be treated well. More

Great service in one day! Worked me into schedule! Thank you, Samantha! Pam, thank you for after-hours assistance! Great work, everyone! Thank you for your great customer servi Worked me into schedule! Thank you, Samantha! Pam, thank you for after-hours assistance! Great work, everyone! Thank you for your great customer service! Will visit soon for a new vehicle! More

Great experiece As always, a first-class experience. Was greeted promptly, tasks.were ezplained, waiting room was comfortable and well stocked for someone who hadn't As always, a first-class experience. Was greeted promptly, tasks.were ezplained, waiting room was comfortable and well stocked for someone who hadn't had breakfast! No better service anywhere I have experienced. More

Excellent service!! Cavan and Phil were both highly professi onal. I would recommend this dealership to anyone looking for a vehicle. Especially a Mercedes Benz. Great experience! onal. I would recommend this dealership to anyone looking for a vehicle. Especially a Mercedes Benz. Great experience! More