Mercedes-Benz of Manchester

Always a top notch experience Chris Thibodeau is the best salesperson, dedicated, accommodating, knowledgeable and customer experience oriented. He goes above and beyond to meet hi Chris Thibodeau is the best salesperson, dedicated, accommodating, knowledgeable and customer experience oriented. He goes above and beyond to meet his customers goals and expectations. More

It’s a complementary inspection. If there is a complementary inspection. Why they change me $40.00?i I liked the service but is miss leading.. That is all. I think I am paying for If there is a complementary inspection. Why they change me $40.00?i I liked the service but is miss leading.. That is all. I think I am paying for all the services every month. More

The way purching a car should be!! Kata did a SUPER job with NO push, hurry, hurry or 10 other people just can't wait to buy it. A very pleasant buying experience!! Kata did a SUPER job with NO push, hurry, hurry or 10 other people just can't wait to buy it. A very pleasant buying experience!! More

Wonderful can’t wait for something to break so I can go back The service was just an amazing experience. My car was clean when delivered back to me. Best of all was how nice everyone is. The girl Michelle t The service was just an amazing experience. My car was clean when delivered back to me. Best of all was how nice everyone is. The girl Michelle that greeted me when I arrived was just wonderful and just so kind and courteous. More

Awesome experience Awesome car buying experience. Took the car for overnight test drive which helped in making decision which model to choose . Alex was very helpful an Awesome car buying experience. Took the car for overnight test drive which helped in making decision which model to choose . Alex was very helpful and so were all the Managers . Thanks to the entire team at Mercedes Benz of Manchester starting from Sales Manager - Fred to GM - Chuck for making the car buying experience so easy. More

personalized service Chris Yoerger did a wonderful job. My entire family was pleased and that’s no small task. Chris took time to answer all of my questions and get answe Chris Yoerger did a wonderful job. My entire family was pleased and that’s no small task. Chris took time to answer all of my questions and get answers for ones that he to check as well. Chris was even able to deliver the car to my home on a day where my schedule was choppy. That was such a help. He even brought thoughtful gifts with the company logo on them. It’s that level of white glove salesmanship that Mercedes Benz should never lose. That’s what people remember and builds your brand. Our deepest thanks to Chris and the team. More

Lease of 2018 C300 I have dealt with Debra Silva for all of my purchases of a new auto. She has been very helpful and will go out of her way to be of some help. I have dealt with Debra Silva for all of my purchases of a new auto. She has been very helpful and will go out of her way to be of some help. More

Poor communication, not on the same page The first time I walked in I was looked at like I didn't belong in a mercedes dealership. The salesman, finance, and managers shared different informa The first time I walked in I was looked at like I didn't belong in a mercedes dealership. The salesman, finance, and managers shared different information about the sale, each would call me at the same time with different information, didn't communicate with each other to discuss what was happening with my sale, and were not time efficient. I spent 3 hours there with children one evening after work. The last 40 minutes, I waited without an update to then be told that they couldn't help me that night and that they'd be in touch. Reasons given were that finance was helping someone else and that banks were closed. I've purchased vehicles after hours before with none of the same issue. Paper work signed showed a lower retail price and discussion with the salesman and manger did not get the price down until the deal was in jeopardy. The vehicle I was looking at was at another location and brought up to Manchester. I was told this was no problem but later told that it meant negotiating the price was basically off the table because they had paid full price for the vehicle to get it. Later, due to all of the frustration, I requested my deposit back and was asked to wait for the dealership to communicate with their corporate office to make the deal go through. Miraculously, they came back and could make it work and lower the price as long as we put down more money. We agreed and scheduled to sign final paperwork the next evening. My husband left work early to be there. We arrived on time and weren't seen or updated on wait times for over an hour. The reasoning was that it was a busy afternoon and lots of people walked in to buy cars. I left that night with a part for the push start missing and went in the next day to be told "we don't just have those lying around" and "are you sure it came with one" (I test drove it with the button and it was on the listing) before being handed the part by another staff member. Long story short, appointments mean nothing, financing is a joke, so is pricing, customer service and communication are awful. I would give 0 stars if possible. Fortunately, I am pleased with the vehicle. Just waiting for the arrival of the second key. More

Staff here are amazing This was the first time I needed service on my Mercedes. I called the service department at 9am and was able to be seen within the hour. With other ca This was the first time I needed service on my Mercedes. I called the service department at 9am and was able to be seen within the hour. With other cars that I’ve owned I usually have to wait until their available. Every staff member that walked by me said hello and asked if I was all set or if I needed anything. Im Extremely happy with my first service visit and would absolutely recommend Mercedes-Benz on gold st Manchester nh to all my friends and family. More

Great Experience! We had a great experience at Mercedes-Benz of Manchester. We bought a new 2019 GLA 250. Our Salesperson, Kara was great from start to finish. We had a We had a great experience at Mercedes-Benz of Manchester. We bought a new 2019 GLA 250. Our Salesperson, Kara was great from start to finish. We had a zero stress experience and I kept telling them how this was the absolute best car buying experience that we have ever had. For the first time ever, I walked out of a dealership NOT feeling like I didn't get the best deal possible. When we arrived, they walked us through figuring out what would fit our needs the best and then everything else fell into place from there. They didn't play the usual back and forth to the Manager games that most dealerships play. We told them what our budget was and they made the numbers work for us very quickly. They were very professional and clearly have the art of Customer Service down to a science. They walked us through every feature and option in the car, and they offer follow-up sessions if you didn't get it the first time. Their facility is very nice, all of the people that work their are very professional and nice, and their prices are very reasonable. I wish I would have gone there sooner! I highly recommend them to anyone who is in the market for a new or used Mercedes-Benz in NH or any of the surrounding areas/states. They really are worth the trip and they really do have a stress-free sales experience. We were definitely not disappointed and neither will you be disappointed. This is our first Mercedes-Benz purchase and it won't be our last. We will definitely be back to Mercedes-Benz of Manchester for our next vehicle purchase. More