Mercedes-Benz of Manchester

Making the Most of a Difficult Situation Had been experiencing unexplainable issues with a 2011 M Class and was overdue for replacing a 1999 M Class; the team at Prime worked hard to try to d Had been experiencing unexplainable issues with a 2011 M Class and was overdue for replacing a 1999 M Class; the team at Prime worked hard to try to diagnose the issue for many weeks and upon sensing our frustration helped ensure we could get strong trade-in values for each and bent over backwards to make a new car buying experience as comfortable as possible after months of headaches. Chuck and his team do a phenomenal job and are truly kind and accommodating - Laura (sales) was delightful and Tom (finance) was incredibly helpful and kind. Very solid buying experience and white glove service throughout the process. More

Great service Great service, Matthew was very professional Car serviced same day I was offered a rental, cleaned car before it was handed to me I greatly app Great service, Matthew was very professional Car serviced same day I was offered a rental, cleaned car before it was handed to me I greatly appreciate it More

Everything done As usual Prime does not let me down they make me feel like family and I am s proud that that care for my vehicle. Stephanie L is efficient and treats As usual Prime does not let me down they make me feel like family and I am s proud that that care for my vehicle. Stephanie L is efficient and treats me like I’m her only customer I love the manner in which she and others service mw More

Very thorough The sales consultant Ms.Duffy was extremely thorough explaining all the fine details of the GLA 250 we purchased. She was knowledgeable in all the fea The sales consultant Ms.Duffy was extremely thorough explaining all the fine details of the GLA 250 we purchased. She was knowledgeable in all the features and safety details of the car. She was respectful of our budget and the different options that were important to us. This was one of our best experiences purchasing a car! More

good friendly service, expensive My “local”(80mi) dealer. Friendly and relatively efficient service; good waiting area. As to expected, expensive but they did send a discount coupon. My “local”(80mi) dealer. Friendly and relatively efficient service; good waiting area. As to expected, expensive but they did send a discount coupon. Glad it is only required every 20k, More

Service I called to arrange for service. The service was scheduled promptly and efficiently and friendly. After I arrived I was taken care of promptly. Every I called to arrange for service. The service was scheduled promptly and efficiently and friendly. After I arrived I was taken care of promptly. Everything came out well. More

Great service - even without having a scheduled appointment I showed up without an appointment looking for same day annual inspection. I was treated with red carpet friendly service by every person on staff. I showed up without an appointment looking for same day annual inspection. I was treated with red carpet friendly service by every person on staff. The car was not only inspected, but also washed and vacuumed, and even on pickup, they offered bottled water to go. Thank you for the fantastic friendly customer service. More

Job well done and treated like royalty We had a few things fixed and routine service today. We went Kate to pick car up and everyone smiled and said hi but not in a let me sell you somethin We had a few things fixed and routine service today. We went Kate to pick car up and everyone smiled and said hi but not in a let me sell you something way just sincere. Cashier helped us find our car.Service and parts director Jadon was walking by and heard us ask a question about an estimate we were looking for on his way out and stopped and researched it for us. He then stopped me as he was leaving to ask me questions about the car I was driving. Nice nice people who kept me up to date all day and then checked us out just before closing after 7 PM as if it was the beginning of the day. Love these people. More

Oil change Very good communication and sevice very efficient Always a pleasure to work with Mercedes of Manchester Also nice they can give you if asked a lon Very good communication and sevice very efficient Always a pleasure to work with Mercedes of Manchester Also nice they can give you if asked a loner fir the day More

It was a wonderful experience Cavan made it easy and stress free. I paid attention to my needs and wants. I would work with him again. I worked with someone from service bu Cavan made it easy and stress free. I paid attention to my needs and wants. I would work with him again. I worked with someone from service but can’t remember his name, he was wonderful also. I think it was Adam. More