Mercedes-Benz of Manchester

Excellent first service experience I was in for my Service A. This is my first Mercedes, so my very first experience with my dealer’s service department. I was greeted promptly, the s I was in for my Service A. This is my first Mercedes, so my very first experience with my dealer’s service department. I was greeted promptly, the service team member was knowledgeable and very helpful, and the shuttle driver was waiting for me, not the other way around. From drop off to the time I arrived at work was less than 30 minutes. When I arrived to pick up the vehicle, it was after 6:00. But there were still plenty of people working and I was helped immediately. We went over my entire service, and the rep even checked to make sure a stain that I had asked about had been addressed. Someone brought my car to the front door - no hunting around their lot for my car. This was such a different experience from my prior service experiences with another brand (of which I have had two vehicles in a row and refused to use their service department unless it was warranty work). If this is a strategic plan to keep Mercedes’ owners loyal to the brand and loyal to the dealer, it is absolutely working! More

Made my dream happen They worked to make everything go smooth and possible, they follow up and made sure I am happy with what I got. Thanks Mercedes Benz of Manchester They worked to make everything go smooth and possible, they follow up and made sure I am happy with what I got. Thanks Mercedes Benz of Manchester More

Scheduled service Service experience was excellent start to finish. Service person phoned with updates and my vechicle was completed when promised. Very friendly and pr Service experience was excellent start to finish. Service person phoned with updates and my vechicle was completed when promised. Very friendly and professional attention. Will return for next scheduled service. More

Mercedes service - Manchester NH They received our vehicle at short notice. The issue was fairly simple but I was kept abreast of progress on a daily basis and received very courteou They received our vehicle at short notice. The issue was fairly simple but I was kept abreast of progress on a daily basis and received very courteous service. More

A great experience with Mercedes Benz service I choosed the right place to take care my Benz's brake replacement and they did a great job. I hope you will come down to this dealer to get your ben I choosed the right place to take care my Benz's brake replacement and they did a great job. I hope you will come down to this dealer to get your benz a better care. Mercedes Benz runs forever! More

Timeliness I dropped off my car at 7:30 am for 20K service. The rep was prompt and efficient. Was given a nice loaner, My car was ready for pickup in the project I dropped off my car at 7:30 am for 20K service. The rep was prompt and efficient. Was given a nice loaner, My car was ready for pickup in the projected timeline. Thank you for your quality service! More

Excellent sales experience The salesperson Alex and sales mgr Frank Margolis were excellent in presenting the car models, features and made a good deal. I left very satisfied. The salesperson Alex and sales mgr Frank Margolis were excellent in presenting the car models, features and made a good deal. I left very satisfied. Usually dislike car sales experience. Very professional. More

Mercedes repairs Matt Cena Was a wonderful service advisor. When runners were busy, he actually went out and returned my car to the service entrance. He also noticed s Matt Cena Was a wonderful service advisor. When runners were busy, he actually went out and returned my car to the service entrance. He also noticed some bird droppings on the car and was nice enough to clean those off of the door for me. He’s a great guy More

NEW CAR IN 3 HOURS- DOOR TO DOOR AS I HAD PURCHASED FROM MERCEDES OF MANCHESTER BEFORE, WHEN MY WIFE AND I WERE DISCUSSING GETTING A REPLACEMENT FOR A TRUCK, MEANING AN SUV, I CALLED AS I HAD PURCHASED FROM MERCEDES OF MANCHESTER BEFORE, WHEN MY WIFE AND I WERE DISCUSSING GETTING A REPLACEMENT FOR A TRUCK, MEANING AN SUV, I CALLED CHRIS THIBODEAU AT THE DEALERSHIP. I ASKED HIM A FEW QUESTIONS ABOUT CARS I WAS LOOKING AT ON THEIR WEBSITE. WE TOLD HIM WE WOULD BE DOWN AROUND 2:30 ON SATURDAY. WHEN WE ARRIVED, HE CAME OUT TO LOT AND GREETED US BY NAME. HE MUST HAVE HAD A PICTURE OF US IN HIS WALLET ! WE PICKED OUT 3 DIFFERENT VEHICLES AND DECIDED TO GIVE EACH ONE A SHORT TEST DRIVE. CAR 1 WAS VERY NICE BUT HAD LESS ROOM IN IT. CAR 2 HAD TOO SMALL OF A REAR WINDOW , POOR VISIBILITY SO CHRIS DIRECTED US TO A GLC43, WHICH WAS A MEDIUM SIZE SUV. IT HAS TERRIFIC STORAGE CAPACITY AND A LARGE WINDOW IN THE REAR. SECOND ROW SEAT FOLD OUT OF THE WAY WHEN YOU NEED EVEN MORE SPACE, GOING TO THE GARDEN CENTER. IT IS FAST ENOUGH FOR ME AND A GOOD SIZE FOR MY WIFE TO DRIVE ALSO. CHRIS SENT THE CAR INTO THE SHOP FOR A WASH JOB, PUT ON TEMP PLA:TES, DID OUR PAPERWORK, AND WE WERE ON OUR WAY BY 4:30 PM. GREAT SERVICE ALL AROUND. , More

Excellent Wonderful to work with. Very knowledgeable. Very professional. Whole staff was a pleasure to work with. I feel they will always be there to help us w Wonderful to work with. Very knowledgeable. Very professional. Whole staff was a pleasure to work with. I feel they will always be there to help us with everything. More