Mercedes-Benz of Manchester

Service is very unprofessional This dealership has gone downhill . What a bunch of quacks . I will NEVER use them again . Brought my car in for a rough ideal issue . Charged $150 fo This dealership has gone downhill . What a bunch of quacks . I will NEVER use them again . Brought my car in for a rough ideal issue . Charged $150 for diagnostics which I did the night before . They wanted to charge me for a new cylinder head $4300 because of low compression on one cylinder. I told them to botton up . One can of Seafoam and fuel additive fixed the problem . I think I picked up some bag gas . These are real quacks that work here and need new management ASAP !!!! More

Friendly staff and great service While my car needed to be in for few hours, I was given a vehicle to drive until I had to pick up my own car. I find this extremely helpful. While my car needed to be in for few hours, I was given a vehicle to drive until I had to pick up my own car. I find this extremely helpful. More

Excellent sales and service. Everyone was professional and courteous. Chris Thibodeau was always there for any questions that needed answering or would find out the answer for us Everyone was professional and courteous. Chris Thibodeau was always there for any questions that needed answering or would find out the answer for us. Thanks Chris!!! More

Not a problem The overall experience is very good. Quick check in, did only the work we agreed on, received good service at pickup. I really appreciate being able t The overall experience is very good. Quick check in, did only the work we agreed on, received good service at pickup. I really appreciate being able to pickup in the evening. More

Purchase of a new Mercedes Excellent service. Everyone was extremely professional and courteous, especially Frank Margolis, Sales Manager, and Debra Silvia Smola, Sales Associa Excellent service. Everyone was extremely professional and courteous, especially Frank Margolis, Sales Manager, and Debra Silvia Smola, Sales Associate. They searched for the specific vehicle we wanted and ensured that it was fully equipped with all the features we requested before having it shipped to their dealership. The final price was competitive with any of the Mercedes dealership we had shopped. Of particular note, was Frank and Debra’s patience throughout the process while we decided on color, options, etc. The overall experience was quite positive. Based on my experience, I highly recommend Mercedes-Benz of Manchester. More

Fantastic sales professional After visiting many dealerships looking at many different cars, I had one of the best experiences at this dealership. My sales professional, Mike Rest After visiting many dealerships looking at many different cars, I had one of the best experiences at this dealership. My sales professional, Mike Resto, was fantastic! Out of all of the people I dealt with, he was the best. He was very accommodating of any request I had, was always available to answer any question I had, and was always in a great mood. Mike’s knowledge is an asset that helped to make my buying experience better. The only thing holding me back from a 5 star rating was the way one of the sales managers acted when speaking with you. He would be very nice when talking directly to you, but then would speak very sarcastically about whatever you said in front of you. Other than that minor hiccup, I had a great experience at this dealership and will definitely recommend it to others and stop by for my next car purchase. A+ rating! More

Not happy with my experience I had an appointment weeks in advance and told them I would need a loaner. I got a crappy Jeep from Enterprise Rental. Strike one. They told me the I had an appointment weeks in advance and told them I would need a loaner. I got a crappy Jeep from Enterprise Rental. Strike one. They told me the work would be done by 1pm. I told them fine, I couldn't get back to the dealer until about 2:30pm anyway. Car was not done at 2:30pm. I test drove another Mercedes and killed some time in sales. At 4:15 the car was still not done. The car was not ready for me until almost 5pm, easily 3 hours after they said it would be done. Strike two. I was in a minor fender bender a few days before, and asked about getting a repair estimate. The service department greeters told me they don't do estimates but could arrange to get Prestige to give an estimate since the car would be there several hours. When I finally got the car at almost 5pm, they DID NOT get the estimate done AND it was too late for me to go to Prestige to get the estimate. Strike three. Not sure I would buy a new car here, and not sure I will return here for service. There are other Mercedes dealers closer to me -- I went out of my way when it was Holloway Motors. Having second thoughts about returning here for anything, to be honest. More

Long wait I had an appointment at 11am for service, for a e-brake pad change. I did not leave until 5:45pm....I was in the waiting room for nearly 7 hours....I I had an appointment at 11am for service, for a e-brake pad change. I did not leave until 5:45pm....I was in the waiting room for nearly 7 hours....I was billed for 3 hours of labor. Why was I there for an extra 3.5 hours? Only once did someone update me, at 3:30pm, apologizing and saying they would be done at 4:30. At 5:30, with no updates, I tracked someone down who mananged to get me out of there. Once paid, they said my van would be out front, but it was not and I had to look around the lot to find it. More

Treated like the most important person. Had full attention Chris was extremely assessable to my every question or ideas before the sale. This is my third interaction with Chris and he remembered small things Chris was extremely assessable to my every question or ideas before the sale. This is my third interaction with Chris and he remembered small things from previous experiences such as what type of music I enjoy. It’s the small things that make an experience special and Chris did that for me Finance was especially helpful and patient with all my different scenarios helping me make sound decisions I can only say thank you all More

My experience was outstanding! All the members of the Mercedes Manchester Team are pleasant and helpful. I had an early morning appointment and they waited on me right away. They ga All the members of the Mercedes Manchester Team are pleasant and helpful. I had an early morning appointment and they waited on me right away. They gave me a realistic timeframe for completion of the work and I was able to get in and out quickly. Upon receiving a phone call at the time they outlined, they gave me a brief summary of the work performed. I was able to pick up my car after work. It was spotless, clean inside and out. The work completed was excellent. More