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Mercedes-Benz of Marin

San Rafael, CA

4.8
508 Reviews

540 Francisco Blvd W

San Rafael, CA

94901

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508 Reviews of Mercedes-Benz of Marin

April 19, 2021

Was handled very poorly after buying 5 cars from dealer since 2006! Feel sad because I love the service and Angelo Gomez is wonderful actually he’s the best I’ve ever had there. Are used to use Mary and t More

by sc9631
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HERBERT SCHONIAN, MICHELE MCLELLAN, Angelo Gomez
Apr 21, 2021 -

Mercedes-Benz of Marin responded

Good Afternoon, We're sorry to read of this matter and know you're experience is important to us. Because of the anonymity of DealerRater, we have no way of contacting you and or researching this in detail. Please feel free to contact Robert Kane, Service Manager at. Direct: (415) 455-5525 Email: Robert.Kane@mbofmarin.com We look forward to hearing back from you

April 15, 2021

Very professional, personable dealership.Very easy to Very professional, personable dealership. Very easy to communicate with and always assures me that I am getting the best service possible! Tracy, my More

by Bernin2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TRACI CRESPO
Apr 15, 2021 -

Mercedes-Benz of Marin responded

Thank you for such a kind review posted on DealerRater about your visit to our dealership and delighted to know that Traci took wonderful care of you. From all of us @ Mercedes-Benz of Marin thank you again, for your business and hurry back

April 14, 2021

I contacted Mercedes Benz of Marin to buy a Mercedes Benz GLE 350. A guy named Christopher Beam contacted me thru Email. I told him that I build a GLE 350 that I wanted in the Mercedez Benz website. He tri More

by Dancascon
Customer Service
Recommend Dealer
No
Employees Worked With
Christopher Beam
Apr 14, 2021 -

Mercedes-Benz of Marin responded

Good Morning Valued Guest, We're so sorry to read of this matter and know that your satisfaction is very important to us. Because Mr. Beam, is currently off property, we have no way of linking into his database to retrieve your direct information. Our General Manager, Mr. Jose Uribe is here to help. At your convenience, please feel free to contact him at: D: 415.455.5533 E: jose.uribe@mbofmarin.com We value your business and look forward to hearing back from you.

April 06, 2021

I had my C 300 worked on here and my hats off to Traci as she provided excellent service. Her knowledge, communication skills are great. I felt that she was honest not like MB of Fairfield. I am definitely c More

by lacivr6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TRACI CRESPO
Apr 06, 2021 -

Mercedes-Benz of Marin responded

THANK YOU * THANK YOU * THANK YOU for such a kind-hearted review on DealerRater and honored you've chosen Mercedes-Benz of Marin to handle your car servicing needs. Make it a great day and hurry back

April 06, 2021

The best service to hey go above and beyond for there customers I would recommend coming here and gett it ng your car fixed. Very professional More

by tristanking777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada, ANTHONY SORIANO, TRACI CRESPO, Angelo Gomez, Brittany Myers
Apr 06, 2021 -

Mercedes-Benz of Marin responded

Thank you for the shout out on DealerRater and for entrusting the team at Mercedes-Benz of Marin to handle your car care needs. Hurry back - Team MBM

April 03, 2021

It’s always a pleasure to do business here,I have tried It’s always a pleasure to do business here, I have tried other dealerships but never satisfied like I’m with MB of Marin . A great team to work with More

by linosiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FRANK ANDRETTA, Brittany Myers
Apr 03, 2021 -

Mercedes-Benz of Marin responded

Thank you so much for such a warm-hearted review on DealerRater. We're delighted to read of the caring attention our team provided at Mercedes-Benz of Marin. Have a wonderful weekend and hurry back.

March 31, 2021

Fantastic customer service, efficient, quick turnaround. Wonderful first service experience with my certified preowned vehicle. Brittany was friendly, personal and texted me with updates about my car, organ More

by HT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
Apr 01, 2021 -

Mercedes-Benz of Marin responded

Thank you for entrusting Mercedes-Benz of Marin | Brittany with your servicing needs. Take care and see you on your next service visit.

March 19, 2021

It was a very positive experience. Michele went beyond the extra mile to insure a smooth transaction. It was a delight to drive the car home. More

by gmairandres
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICHELE MCLELLAN
Mar 19, 2021 -

Mercedes-Benz of Marin responded

What a great way to begin our day @ Mercedes-Benz of Marin - Thank you for this wonderful DealerRater review and for entrusting us with your car care needs.

March 11, 2021

This is the second time I’ve worked with Traci and she’s awesome! She’s always professional, friendly and helpful with all my questions (and requests). And she’s very patient! The work on the car was out More

by JV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TRACI CRESPO
Mar 11, 2021 -

Mercedes-Benz of Marin responded

Thank you for entrusting Mercedes-Benz of Marin for your servicing needs and delighted that Traci took wonderful care of you. Make it a great day and hurry back - Team MBM

March 10, 2021

My car was towed in for service and minor repairs the car was valet delivered to me I wasn’t present for any of this. MB on Marin knew what to do, how to do it and did it. Angelo kept me informed the More

by Andytax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The ladies that scheduled this were extremely helpful , Angelo Gomez
Mar 10, 2021 -

Mercedes-Benz of Marin responded

Good Morning and THANK YOU for such a wonderful DealerRater review about your visit to Mercedes-Benz of Marin | Angelo. The team @ MBM are so honored to have earned your business - we never want you going anywhere else. Please stay safe and enjoy the rest of your week. Team MBM

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