Mercedes-Benz of Massapequa - Service Center

This was my first time at this particular Mercedes dealership for service. I usually go to the one at Rallye, but when I had a problem with my car, they didn't help me the way Massapequa did. I had dealership for service. I usually go to the one at Rallye, but when I had a problem with my car, they didn't help me the way Massapequa did. I had a huge job which required a rental for over 2 weeks which they didn't really need to take care of because the insurance could have covered it. They accommodated me with all my needs dealing with my insurance company and adjuster. They are courteous, professional and I would highly recommend anyone trying to bring their car into service there. More

Tod called because my lease was almost up and he wanted to get me a good deal on a new lease. He did just that. I turned in my E320 and got new a new R350. I chose that one for the extra space and am qu to get me a good deal on a new lease. He did just that. I turned in my E320 and got new a new R350. I chose that one for the extra space and am quite satisfied with it. Tod make the entire experience informative, fun and easy. I would recommend that dealership without reservation. More

I have been a customer for almost 2 years. It's a pleasure to deal with a company that knows how to treat a customer. My car has been in for service numerous times and found that massapequa mercedes pleasure to deal with a company that knows how to treat a customer. My car has been in for service numerous times and found that massapequa mercedes has always been very fair and on the up & up with me. Whether its your service dept, loaner car dept or even cashier, everybody is very professional and always has a smile on their face. Robert Silverman More

Whenever my car needs service, I deal with Rick Baldwin. He is highly professional. I am not always able to make service hours because I work three jobs and Rick makes it possible for me to get a loaner an He is highly professional. I am not always able to make service hours because I work three jobs and Rick makes it possible for me to get a loaner and takes care of my car in a timely fashion. I like that he communicates with me and answers his direct line when I call. I have never had any problems in dealing with him and my car is always taken care of. I nhighly recommend this dealership and would not go elsewhere to take care of my mercedes. More

Rick Baldwin is very helpful whenever I come in for service. He always gets me in and out within a reasonable amount of time. If I need a loaner car, Rick make sure they have one for me readily availa service. He always gets me in and out within a reasonable amount of time. If I need a loaner car, Rick make sure they have one for me readily available. I must say my experience at this dealership is outstanding. I am always treated like VIP. The cost of the service performed was totally acceptable. I would highly recommend bringing your Mercedes to Massapequa for all your services. More

Rick Baldwin is very helpful whenever I come in for service. He always gets me in and out within a reasonable amount of time. If I need a loaner car, Rick make sure they have one for me readily availa service. He always gets me in and out within a reasonable amount of time. If I need a loaner car, Rick make sure they have one for me readily available. I must say my experience at this dealership is outstanding. I am always treated like VIP. The cost of the service performed was totally acceptable. I would highly recommend bringing your Mercedes to Massapequa for all your services. More

Over the years I have bought a few cars at MB of Massapequa over the years. Today we own two cars (M class & C class). The quality of service and work they offer is hard to top here on Long Island. Massapequa over the years. Today we own two cars (M class & C class). The quality of service and work they offer is hard to top here on Long Island. That said, their prices are not necessarily the best (I really wish they would offer better discounts for service, parts etc). I have had much better offers from other MB dealers but opted to stay with MB of Massapequa because of the overall ownership experience. Service Consultant, Rick Baldwin, has always been very attentive and helpful whenever we come in for service. He does his best to make the service experience worthwhile. However the cost of service is usually on the high end. That said, I would highly recommend Mercedes of Massapequa for all your service needs. More

We would like to thank Mercedes Benz of Massapequa but specially our service advisor Mr. Teddy Castillo for helping us with our S430. Mr. Castillo is not only so pleasant but always so knowledgeable an specially our service advisor Mr. Teddy Castillo for helping us with our S430. Mr. Castillo is not only so pleasant but always so knowledgeable and professional. We really appreciate it!! We'd also like to say that we continue to stay with Mercedes Benz of Massapequa because of workers such as Mr. Teddy Castillo. My husband Carlo and I believe that customer satisfaction always should be acknowledged. Sincerely, Yesenia & Carlo E. Vasquez More

Dont waste your time with this dealer. They dont seem to care about the customer, all they want is their money. My ML had a broken rear axle and I had it towed to this dealership since according to the Serv care about the customer, all they want is their money. My ML had a broken rear axle and I had it towed to this dealership since according to the Service Rep, "the closest to my location" when I got onto the lot the next day, the manager said it costed $700 dollars for just the towing. Aside from that the manager was also disrespectful to me and my car calling the car a piece of trash. DO NOT EXPECT EVEN SATISFACTORY SERVICE FROM THIS DEALERSHIP. SAVE THE TIME AND MONEY AND LOOK FOR ANOTHER ONE. More

I am the owner of a 2007 450Gl and am quite unhappy and I am the owner of a 2007 450Gl and am quite unhappy and upset with this vehicle and it's various electrical problems to date.I've run out of gas th I am the owner of a 2007 450Gl and am quite unhappy and upset with this vehicle and it's various electrical problems to date.I've run out of gas three times do to a faulty fuel gauge problem that Benz of Massapequa Ny has had little success in correcting.The first time I broke down I was able to put fuel in the vehicle and make it home safely.The second time I was on the Northern parkway in Nassau county,called their service people and waited for hours to recieve help.When help finally arrived I had to have the vehicle towed to the nearest gas station and paid 150.00 for 2 gallons of gas in the end.Unbelievable! Benz didn't appologise or offer to reimburse me at that time.The next day I brought the vehicle to Massapequa to have it repaired.They keep the truck for nearly a week to repair a so called sensing problem with the fuel monitoring system.They provided a filthy beat up,damaged little Benz sedan as a loaner which was quite vile to say the least.At that time I asked them to check the tailgate which never locked properly when closing .They said they fixed that when I picked the truck up but it's never locked properly since. The fuel system sensor apparently reads a half of a tank of fuel when it really is close to empty in reality.I have had a few Benzs over the years and this latest one is sure to be the last.I also have had(still do) many General Motors vehicles and have never broken down repeatedly as I have with this exspensive gas guzzler 450 Gl.The other issue with this vehicle is the owners manual.Unless you're an MIT graduate, good luck with the book.Obsurd is an understatement regarding the convoluted controls and procedures required to operate the many sytems this vehicle is equipped with. Greg Scala,age 62 Freeport,Ny More