"Top Notch Service "
Dwayne has an outstanding attitude that makes the visit to Mercedes more pleasant! Vivian exemplifies pure excellence in customer service, Vivian and Dwayne works so well side by side, and this is important in an environment such as theirs, where being a team player means so much. As a customer, it's nice to see the teamwork, including Frank.
One sales person of this dealership tried to cheat the customer by selling different vehicle. When the customer asked some features of the vehicle (such as LED headlamps). the sale person said that this car has LED, but in fact this car did not include this package which the customer wanted at the very beginning. In fact, finally the customer found that the VIN number of the car they got is different than the VIN number of the car they picked before. This can not be just explained as a mistake, how could it happen that the VIN number is different? How can this happen in Mercedes-Benz dealership?
Besides that, we the customer left the dealership during the 1st day, the dealership did not give them documents such as the vehicles package details, the payment details, the loan details. It is the 2nd day that when the customer came back to the dealer again (find the car is different) to get these updated papers. This work quality of the 1st day is really not professional.
In sum, this dealership can not be considered as an available dealership to buy cars.
Employees Worked With
I do not want to type the name since I hope the dealership can realize this is a serious problem
"excellent sales and finance department"
The vehicles sold in this dealership are pristine, and sales, finance and service go beyond the call of duty to satisfy their customers. Great inventory too!! Sales representative, Marc Kimmel, was
extremely knowledgeable and knew exactly what we were looking for even before we finalized our purchase. Would not consider any other dealership for purchase of mercedes benz and highly recommend Mr. Kimmel as a representative to consult with in consummating your purchase.
THANKS, Marc...............your a real professional ! Robert and Natas