Mercedes-Benz of Massapequa

The worst experience a customer can have. Diagnosed the vehicle wrong, time and time again. The service team claimed there was 25 quarts of oil in the engine. We drained the oil to find the e Diagnosed the vehicle wrong, time and time again. The service team claimed there was 25 quarts of oil in the engine. We drained the oil to find the exact amount of 9 quarts but the team would still not work on the car. In more detail their team is the last one who actually worked on the car due to a dead battery. The oil change happened in December, they changed the battery in January and I’ve been without a car since February due their misrepresentations to corporate Mercedes. After another mechanic got the car working they decided to state it was the oil filter instead of the amount of oil in engine. The engine “seized, unseized, and then seized again”. Both times the car stopped driving I had kids in the car. The dealership does not and won’t help. How can you buy a car or get service from someone who will diagnose a car wrong and then try to charge you for it? More

White Gloves service. I had my car serviced today at this dealer. John McGuire was very welcoming, very professional, took care of everything needed to be taken care of. I I had my car serviced today at this dealer. John McGuire was very welcoming, very professional, took care of everything needed to be taken care of. I got an update periodically while I was waiting. The car was received sparkling clean after the service. Overall experience is wonderful. Thank you John and thank you service team. More

Do not trust their service department. I told the service manager Robin to take care of the recall on my S580 and get the Scheduled maintenance done as long as they go over pricing with me I told the service manager Robin to take care of the recall on my S580 and get the Scheduled maintenance done as long as they go over pricing with me, the service advisor and the supervisor did the service without telling me the price. When I got to pick up my car, and express my concerns the service manager Robin listens to the call between me and the service advisor and agrees that he never said anything about the price, then he apologizes that he never went over the price. I pay for the service and I am not happy but then they bring my car and there is scratches all over the back trunk and also the rear quarter panel, the service manager Robin assured me that I can leave and he will get this taken care off. Robin calls me 2 days later and says he has been scrubbing footage and has proof that the car came in with scratches, since i got the car towed I ask for this proof because maybe the Tow company did it, he tells me I have to come in to look at it but the best part is, that the footage is from the 8th and I dropped of the car on the 2ND. I asked him if they videos the car like they always do and they said no we don’t have that footage, I asked if they footage from earlier like the 2nd when the car was dropped off and they said no. You mean to tell me that my car was there for a week and then you have footage of scratches on it. I am utterly disgusted it how they tried to get out of this situation for a couple of bucks instead of doing the right thing for the customer, especially when they are the ones that scratched up the car. Please do not take your car to service there. More

The worst Mercedes Benz dealership I have been to by far. Merceds Benz North American should rip all incentive funding from this place. Prob neck and neck with the worst of them all Mercedes Benz of Brooklyn Merceds Benz North American should rip all incentive funding from this place. Prob neck and neck with the worst of them all Mercedes Benz of Brooklyn. Both service departments in absolute shambles. Service manager is completely useless coming to customer issues. THEIR INSURANCE COMPANY DROPPED THEM. I wonder why. Drove over an hour and half from my office to get my car serviced by them, which I have been doing year and after year for 4 years now with each year becoming more disappointing. Sloppy techs leaving fittings loose under the hood. Shop foreman’s there are completely inadequate next to the service advisors (besides John if you must go there in an emergency only see John Mcquire). Other wise avoid this dump as much as you can esp when you have one of the last few made facelifts cls63s amg with barely any miles with a fidelity platinum plus warranty that always pays out! (If you want your car to be half assed and sit there for weeks at a time then this is for you). They have billed my warranty well over $35k in padded repairs on my vehicles. Last time I was there before this they scratched a 2k custom carbon steering wheel doing a wheel alignment. How careless can you be with customers cars? Then to come to this place after sitting in almost 2 hours of traffic with an appointment booked well in advance to be told “oh we can just give loaners anymore.” Excuse me? Why wasn’t thy is stated before I wasted my time there. Was promised by the incompetent manager Hassan that I would have a loaner delivered to my workplace by the next morning. Surprise surprise 24 hrs later and stranded without a vehicle. Had to go out of my way back in an Uber through another 2 hours of afternoon belt parkway and southern state parkway traffic to take my AMG out of their service bay. More

minimum wait time and excellent service overall had been to other dealerships before and most of them were not that good as here in Massapequa Jay, our service advisor, is exceptionally courteous, pro been to other dealerships before and most of them were not that good as here in Massapequa Jay, our service advisor, is exceptionally courteous, professional and very knowledgeable in what he does and recommends Service level well corresponds to high class cars place highly recommended More

Very unprofessional. They called me in as par of an emission campaign. The van came back and the check engine light was on. I sent it back and as they were driving the va They called me in as par of an emission campaign. The van came back and the check engine light was on. I sent it back and as they were driving the van they claim the engine blew. The van was working before they started working on the emission and now the van has no engine. They are not taking any responsibility claiming it was a coincidence that the engine died under their care. More

Dwayne McCrae, service consultant , was awesome. He was able to determine a need for a software update to correct some faults. Highly attentive to my needs and he is very personable. He was able to determine a need for a software update to correct some faults. Highly attentive to my needs and he is very personable. More

Mrs. Keshtgar, was very knowledgeable advisor, clear, professional, very helpful & had great online payment/delivery arrangements! Their Service Center with welcoming staff repaired & delivered my car professional, very helpful & had great online payment/delivery arrangements! Their Service Center with welcoming staff repaired & delivered my car on time ! I would highly recommend the MB of Massapequa & I will definitely come back! More

Vivian was great , very professional and helpful able to service my car in a timely manner service my car in a timely manner More

Paul was quick to respond, got my vehicle in and out in a timely manner, was nothing but professional. Thanks again and look forward to doing business with you. timely manner, was nothing but professional. Thanks again and look forward to doing business with you. More