Mercedes-Benz of Maui

I rarely write reviews, but this experience needs to be shared. I sold my vehicle to Mercedes-Benz of Maui, and what should have been a straightforward transaction turned into a 42 day nightmare and count shared. I sold my vehicle to Mercedes-Benz of Maui, and what should have been a straightforward transaction turned into a 42 day nightmare and counting. After completing all the paperwork and handing over my car, I expected timely follow through on their end, especially when it came to paying off my loan. That didn’t happen. Despite leaving dozens of voicemails because nobody answers the phones, I received absolutely no response from the Maui team. Not one callback. I eventually had to reach out to a representative on Oahu, who was the only person willing to even acknowledge the situation. He assured me multiple times that someone from Maui would contact me and even escalated the issue to his manager to make sure it was handled. Still, nothing. Their own internal attempts to get Maui to respond were ignored. Meanwhile, because of their delay in submitting payment to my loan holder, I was forced to make an additional auto payment on a car I no longer even possessed while it was sitting on their lot for resale. That alone is unacceptable. To make matters worse, by the time I contacted my loan holder directly, the payoff amount had dropped by nearly $1,000 compared to what we had originally agreed to in the signed paperwork. So not only was there a complete lack of communication, but also a clear financial discrepancy caused by their inaction. As of today, I am STILL awaiting my payment. For comparison, my husband sold his vehicle to BMW of Maui just a few days after my transaction, and he received his full payout over a month ago without any of these issues. The difference in professionalism and efficiency is glaring. This wasn’t just an inconvenience, it was a breakdown in basic business responsibility. When you take possession of someone’s vehicle, you also take on the obligation to follow through promptly and communicate clearly. Mercedes-Benz of Maui failed on both fronts. I strongly recommend thinking twice before doing business here, especially if you expect professionalism, accountability, or even the courtesy of a returned phone call. More

Awesome Team- Chris and Jamie in sale help very well with our new car.They have the best service Department. our new car.They have the best service Department. More

Service department (Javier & his assistant) provided excellent service. Addressed all my concerns with courtesy and patience. It’s always a pleasure working with them, I appreciate their knowledge and e excellent service. Addressed all my concerns with courtesy and patience. It’s always a pleasure working with them, I appreciate their knowledge and efficiency. More

Efficient service department with friendly staff. Got a very new and clean loaner vehicle and my car was ready when they said it would be. I highly recommend this Mercedes-Benz dealer and service de Got a very new and clean loaner vehicle and my car was ready when they said it would be. I highly recommend this Mercedes-Benz dealer and service department. More

Excellent service, everyone was very nice, booked my service and kept me informed as to the status of the service and when it will be ready. service and kept me informed as to the status of the service and when it will be ready. More

I really appreciated meeting Christopher. Showing kindness was what I needed after spending time with all the other dealerships. Good to know we still can get great costumer service with Mer Showing kindness was what I needed after spending time with all the other dealerships. Good to know we still can get great costumer service with Mercedes. More

The entire team at MB Maui from Molly to JD were super attentive and helpful. My car service was completed quicker than promised! attentive and helpful. My car service was completed quicker than promised! More