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Mercedes-Benz of Maui
Kahului, HI
107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 107 reviews
May 08, 2019
safety check/cracked windshield When I went to my car on the morning of the scheduled safety check, I was distressed to find the windshield cracked! Still upset when I arrived at dea When I went to my car on the morning of the scheduled safety check, I was distressed to find the windshield cracked! Still upset when I arrived at dealership. JD took care of everything. He calmed me down, made arrangements for new glass and assured me everything would work out fine. Thanks More
by MBfan
Employees Worked With
JD
April 29, 2019
Convenient Service Was able to drop off car and get a loaner for the day. When service was done I was not able to get back before they closed. Picking up in the next mor Was able to drop off car and get a loaner for the day. When service was done I was not able to get back before they closed. Picking up in the next morning worked out perfectly. More
by Dlsalse
Employees Worked With
JD
March 20, 2019
Excellent service Truly a great experience.easy to schedule, drop off , communicated when complete. Clean facilities, courteous staff . I will recommend this dealer for Truly a great experience.easy to schedule, drop off , communicated when complete. Clean facilities, courteous staff . I will recommend this dealer for sales and service to my associates. Thank you for a great experience More
by Adam 12
Employees Worked With
Cameron
March 19, 2019
Good customers service My car was fixed in a matter of time, (anti theft)& safety check done. The mechanics at Mercedes are the best and keep up the good work. Kudos for My car was fixed in a matter of time, (anti theft)& safety check done. The mechanics at Mercedes are the best and keep up the good work. Kudos for everyone More
by Maharepa
Employees Worked With
Jay
March 06, 2019
Great customer service Service Department provided great customer service. Staff was very professional, friendly, respectable and efficient. I felt very comfortable and Service Department provided great customer service. Staff was very professional, friendly, respectable and efficient. I felt very comfortable and went home a happy customer! Keep up the good work! More
by LuvMB
Employees Worked With
Cameron Camara and Javier Macias
January 30, 2019
Fantastic Service! I had warranty work done and all was scheduled and done as needed. Very happy with all of the work that was done. Customer service was superb! Thanks I had warranty work done and all was scheduled and done as needed. Very happy with all of the work that was done. Customer service was superb! Thanks More
by Dlsalse
Employees Worked With
Jd, Cameron
December 31, 2018
Staff was pleasant The service department did their best to get me in and out as quick as possible. Do their best to get your problem is finished on time. The service department did their best to get me in and out as quick as possible. Do their best to get your problem is finished on time. More
by Kaanapalitom
Employees Worked With
Javier Macias
December 16, 2018
Staff at dealership Very pleasant staff who explain what they are doing and what needs to be addressed in the future. Everything was accomplished in a timely manner! Very pleasant staff who explain what they are doing and what needs to be addressed in the future. Everything was accomplished in a timely manner! More
by Annie
Employees Worked With
Hank Rapoza...always a treat to visit with Hank!
November 29, 2018
Size has no bearing on service I just retired from the army and moved from the mainland Maui. Mainland Mercedes dealerships have bee large and such professional staff and just a re I just retired from the army and moved from the mainland Maui. Mainland Mercedes dealerships have bee large and such professional staff and just a real sense your in good hands when you arrive for a service appt. Maui Mercedes ironically is the exact opposite but with a 2 man service department. Maui has exemplified themselves as a outstanding Mercedes service department. A drop in staffing but clearly no drop in professionalism or experience! Maui Mercedes definitely show cases itself as another reason Mercedes continues to be a leader in the automotive industry. Kudos to Doug Fugiwara the manager!! More
by Gus
Employees Worked With
Doug Figiwara, his partner who sits next to him obviously was trained by Doug!
November 28, 2018
Horrible experice with service department Mercedes Bendz of Maui is a joke. Particularly the service department led by the unprofessional Doug. It’s all Teflon smiles from Doug as he tries to Mercedes Bendz of Maui is a joke. Particularly the service department led by the unprofessional Doug. It’s all Teflon smiles from Doug as he tries to charge $1,000.00 to change a headlight. It took them a whole afternoon (3 hours) to try and figure out how to install a headlight with negative results. Then I was kicked to the curb. Doug is condescending and uncooperative. The place is a complete shame. I tried to voice my frustration to Dennis Rademacher who is the general manager on Oahu with no response. BEWARE, they don’t know what the xxxx they are doing beyond an oil change. You would be better served to find a mechanic on Maui who is competent. Plus you can avoid all the nonsense Mercedes Bendz of Maui has to offer More
by Maui
Employees Worked With
Doug
