Mercedes-Benz of McKinney

I recently came in for service at Mercedes and, as always, was helped by Gabe. He consistently goes above and beyond to make sure I feel safe and comfortable during every visit. He takes the time to e always, was helped by Gabe. He consistently goes above and beyond to make sure I feel safe and comfortable during every visit. He takes the time to explain everything in a way that’s easy to understand, and I never leave feeling confused or taken advantage of. Gabe is incredibly attentive and helpful, truly someone you can trust. I always look forward to working with him whenever I bring my car in. Thank you, Gabe, for making the experience stress-free every time! More

Great Customer Service! ! Everyone was very helpful. I am specially happy with the service I got from Amir! ! Everyone was very helpful. I am specially happy with the service I got from Amir! More

Every time I go to Mercedes Benz of McKinney I always get A-1 customer service! My service advisor is Michael Johnson and he always takes great care of me and my Benz baby! Very nice and helpful! If you need A-1 customer service! My service advisor is Michael Johnson and he always takes great care of me and my Benz baby! Very nice and helpful! If you need to get back to your home or after dropping off your vehicle, they have car service that will take you to and from. 10 out of 10 recommend! More

Very friendly professional service always willing to help out and they really do care for their customers out and they really do care for their customers More

Very Painful and Costly Experience with this dealership service department. Over 18 pages of repairs were performed on my vehicle against my will and without my permission. Vehicle is still in their shop service department. Over 18 pages of repairs were performed on my vehicle against my will and without my permission. Vehicle is still in their shop now going on 7 months. Manipulation tactics and threats were used to force me to accept the repairs and take delivery of my vehicle. Attempted delivery of my vehicle resulted in a luxury vehicle that now runs like a truck, excessive shaking in the engine, and random error codes on display Receive little to no communication from this dealership unless it's initiated by me. Still awaiting direction on how to resolve this issue. More

Friendly service and supportive staff. Purchased a used vehicle and it was quick, efficient, and painless Purchased a used vehicle and it was quick, efficient, and painless More

I’m satisfied with the services provided and constant communication. I’m a customer for life. communication. I’m a customer for life. More