Mercedes-Benz of McKinney

Beware of this dealership. I received Service B on my 2022 GLE 350 in March 2026. A few months later, I discovered an oil leak. An independent European Auto shop found that the I received Service B on my 2022 GLE 350 in March 2026. A few months later, I discovered an oil leak. An independent European Auto shop found that the drain plug was not tightened during Service B, and over 0.5 liters of engine oil had leaked for months. If I hadn’t caught it early, this could have caused major engine damage. Despite this being a clear service error, both corporate and the dealership insisted I pay $285 for an inspection before offering any help. This continues a pattern of questionable service: – Premature brake pad replacement at 30k miles – Incorrect tire tread measurements – Repeated upselling Given that the engine ran with reduced oil for months due to their mistake, any future engine issues related to lubrication should reasonably trace back to this improper service. I will not return to this dealership. More

We’ve had the same service advisor for a few years now. Knows us & our car. Always courteous & professional. Work is done promptly. We’ve never had to return our vehicle because the service was incomplete Knows us & our car. Always courteous & professional. Work is done promptly. We’ve never had to return our vehicle because the service was incomplete or faulty. More

The service department at Mercedes of McKinney is amazing. Michael Johnson is my service advisor and he does an outstanding job communicating with me about any issues our vehicles have. He works to g amazing. Michael Johnson is my service advisor and he does an outstanding job communicating with me about any issues our vehicles have. He works to get the buy pricing for the work and makes sure all the work is done correctly. I will continue to use Mercedes of McKinney because of the outstanding service I receive. More

Nathan had excellent communication and outstanding customer service. My vehicle was in and out in a single day. customer service. My vehicle was in and out in a single day. More

Excellent service and given good explanation what the service is covered and how I can I save some money. service is covered and how I can I save some money. More

Very Nice Service,Thank You ,I'm Healing from injury and I felt better after service for my Mercedes Benz 350 ML💋 I felt better after service for my Mercedes Benz 350 ML💋 More

Great service , smooth transaction. ..Mary was great to work with , she was awesome thru out the process 👍 ..Mary was great to work with , she was awesome thru out the process 👍 More

My husband and I recently purchased two vehicles from Mercedes-Benz of McKinney, an S-Class and a GLE. Along the way, we ended up working with sales, service, and management, which I think gives us a uni Mercedes-Benz of McKinney, an S-Class and a GLE. Along the way, we ended up working with sales, service, and management, which I think gives us a unique perspective on the dealership. If you’re shopping for a Mercedes, I highly recommend working with Glenn. We visited the dealership several times during our search and probably sat in what felt like every vehicle on the lot. I have issues with my hip leg and deal with chronic pain, so finding the right vehicle was more complicated than simply picking a model. Glenn was patient, knowledgeable, and never made me feel rushed. He took the time to answer questions, explain options, and help us find the vehicles that were the right fit for our needs. At other dealerships, we often felt overlooked. It sometimes felt like we were a bother, or that assumptions were being made about what we could or couldn’t afford because we preferred to be thoughtful about our purchase rather than simply jumping to the most expensive vehicle on the lot. Perhaps that’s just my perception, but the difference was noticeable. Nothing like that ever happened with Glenn or anyone else at Mercedes-Benz of McKinney. After all the searching both here and at other dealerships, we purchased a Certified Pre-Owned S-Class and a new GLE. Unfortunately, we experienced an issue with the seat in the S-Class and a few of the vehicle’s safety features. While I wish that had never happened, the way the dealership handled it gave me even more confidence in doing business with them. My first point of contact was Andres in the service department, and he was wonderful to work with. He kept us informed, was always responsive, and genuinely cared about helping us resolve the issue. Throughout the process, he consistently looked for ways to make things as convenient as possible for us. Andres also coordinated the repairs and did an excellent job. I always felt like the vehicle was receiving the attention it deserved, and he took the time to explain what was being done and answer my questions. He handled the situation professionally from start to finish, and I always felt confident that the dealership was taking my concerns seriously. However, as we worked through the situation, I ultimately decided I would be more comfortable transitioning into a brand-new vehicle. David was instrumental in helping make that happen. I’ll be honest, going into those conversations, I expected I would have to push hard to be taken seriously and arrive at a fair solution. Instead, David listened, understood our concerns, and worked with us to find a solution that we felt was fair. At every step, he was professional, thoughtful, and focused on helping us move forward. One thing I really appreciated was that nobody ever made us feel like we were being handed off or pushed aside. From Glenn, to Andres, to David, everyone was helpful, responsive, and genuinely wanted to help. They made the process much easier than it could have been. While I’m sure the issues we experienced were an anomaly, it matters a lot how a business responds when something unexpected does happen. We were treated fairly, communicated with honestly, and never felt like our concerns were being dismissed. Because of that, I would have no hesitation purchasing another vehicle from Mercedes-Benz of McKinney. We love both our S-Class and our GLE, and we’re very appreciative of the way the entire team took care of us. More

Our sales consultant SaQuincy Pouncy was great to work with. He delivered the car to our home we really appreciated that customer service. with. He delivered the car to our home we really appreciated that customer service. More

The dealership was clean and inviting. The customer service is too knotch. As I was waiting for my car, one of the employees offered me some water and I coffee. Also, when I was informed t The customer service is too knotch. As I was waiting for my car, one of the employees offered me some water and I coffee. Also, when I was informed that they would be keeping me car, a loaner vehicle was provided immediately. More