Mercedes-Benz of McKinney - Service Center

The mechanics are the laziest most inefficient and malicious I've ever encountered. They made me drive twice to the dealership, and I live an hour away, so it's time and money wasted. They said they o malicious I've ever encountered. They made me drive twice to the dealership, and I live an hour away, so it's time and money wasted. They said they ordered a tire, made me drive there, then they didn't. Once they put in the order, I came in two days later, only to find out the shop ordered the wrong brand on purpose. Jesus gave clear instructions to them and they still messed that up. I decided to get the off brand tire installed , because again, I have a life and they're wasting my time. They take TWO AND A HALF HOURS to change 1 TIRE. I have a newborn and a wife to tend to. I will never come back here for service, and even if I have the tire and wheel plan, it's faster for me to pay to go to a Discount Tire because at least they know not to screw around with people's time. Screw this mechanic shop, I don't have time for shenanigans. Again, Jesus/Gabe/Bob and the service team are excellent, but they're ashamed that they have to deal with this childish and unprofessional mechanic/technician behavior, and so am I. Nothing personal, but I don't like dealing with people that have a power trip messing with customers schedules. You've lost a service customer, and I'll take my business elsewhere. More

Leading up to my service at MB of McKinney, I was close to selling off my AMG and being done with MB. This was all based upon the dismally poor customer service experience that I and my wife had received to selling off my AMG and being done with MB. This was all based upon the dismally poor customer service experience that I and my wife had received from another MB Service Department (MB Plano). Thankfully through MB McKinney, starting with Customer Service Perfection provided by Jesus Pachicano, and backed-up by your Mechanics and a superbly run operation, I am once again a happy owner of my AMG. Great Staff, Immaculately Clean Facility, and on time service! Thank you MB McKinney!! More

I Recommend everyone to go For service in Mercedes Because they are perfect And they have Smart technician. Because they are perfect And they have Smart technician. More

Great service as always. Since there is a 15 word minimum; I’ll just say great service as always. Since there is a 15 word minimum; I’ll just say great service as always. More

Best service personnel in Dallas metroplex area. Professional and respectful people you will find in service industry. Professional and respectful people you will find in service industry. More

Service advisor was very professional and provided a great experience. Service was completed promptly and waiting area was comfortable. great experience. Service was completed promptly and waiting area was comfortable. More

Gabe was very helpful and supported me when I wasn’t able to pay for the work that was done on my vehicle he worked with me until I was able to get the repairs paid off I will forever take my vehicle to this to pay for the work that was done on my vehicle he worked with me until I was able to get the repairs paid off I will forever take my vehicle to this dealership More

Folks are friendly listens to your concerns. Dealership is super clean throughout. They served us well. Dealership is super clean throughout. They served us well. More

Everyone I felt with was very friendly and helpful. They made me feel cared for and my needs were important to them. They are my dealer of choice They made me feel cared for and my needs were important to them. They are my dealer of choice More