Mercedes-Benz of McKinney - Service Center

I had a great experience bringing my vehicle in for routine maintenance. The video inspection and detailed summary were super helpful—I really appreciate the transparency. I also worked with Stephen Wo routine maintenance. The video inspection and detailed summary were super helpful—I really appreciate the transparency. I also worked with Stephen Wolston again, and he remembered both me and my car, which made the service feel personal. That kind of customer care stands out and is greatly appreciated! More

Great service, great service advisor Andreas. My experience was exceptional and timely in getting in and out without an appointment. My experience was exceptional and timely in getting in and out without an appointment. More

I dread taking my car in to a dealership or repair facility. I put this appt off as long as possible. To my surprise, I absolutely enjoyed the entire experience here. From Gabe, the Service Coordin facility. I put this appt off as long as possible. To my surprise, I absolutely enjoyed the entire experience here. From Gabe, the Service Coordinator, to the shuttle driver, everyone was exceptional. The dealership is well maintained, well run, and they go the extra mile for you. I will definitely go there for all my service needs. More

We want to thank the staff of McKinney for the care and attention they gave us. They answered all of questions and concerns. We highly recommend this dealership for amazing service. Thank you!!! attention they gave us. They answered all of questions and concerns. We highly recommend this dealership for amazing service. Thank you!!! More

Gabe the service advisor did a very good job of keeping me updated on the status of both my tire replacement and MB Tire & Wheel coverage and approval for the work. I highly recommend both MB of McKinney a me updated on the status of both my tire replacement and MB Tire & Wheel coverage and approval for the work. I highly recommend both MB of McKinney and Gabe in service. More

I only have used service department on three vehicles past six years. My Service Rep, Gabe Harris is outstanding. past six years. My Service Rep, Gabe Harris is outstanding. More

Since inheriting my late father's 2008 R350 4 Matic in 2020, I continued its scheduled maintenances with the team at MERCEDES McKinney and received the same exemplary white glove treatment they extended t 2020, I continued its scheduled maintenances with the team at MERCEDES McKinney and received the same exemplary white glove treatment they extended to him and quite frankly what has exemplifies MERCEDES. It's this level of expectation over the past five years coupled with the OUTSTANDING straight-shooting-advice from my service advisor, GABE HARRISON, that let me know the primary issue with my R350's engine not smoothly running was professionally & thoroughly addressed, diagnosed, and fixed. More

My Service advisor was outstanding. He provided a game plan to meet my urgent needs. The care and courtesy throughout the organization is exceptional. He provided a game plan to meet my urgent needs. The care and courtesy throughout the organization is exceptional. More

Exceedingly clean dealership, with a huge selection of great vehicles right off of the 75 highway. I have found both Gabriel (service manager) and Franklin ( sales) to be consummate professionals and exc great vehicles right off of the 75 highway. I have found both Gabriel (service manager) and Franklin ( sales) to be consummate professionals and exceptionally kind over the years. I appreciate the cleanliness and attention to detail of the waiting area... and I respect the vehicle quality. More

I highly recommend this dealership for all MB owners. They provide very high standards of service at all times. They provide very high standards of service at all times. More