Mercedes-Benz of McKinney - Service Center

I completed an annual service B for my vehicle and Jesus provided clear instructions, options, and listened carefully to my concerns. I was provided with a decent complementary loaner vehicle and clear comm provided clear instructions, options, and listened carefully to my concerns. I was provided with a decent complementary loaner vehicle and clear communication during the servicing. Most importantly, after the servicing, my vehicle is spotless and the drive quality is significantly improved with more predictable response and improved performance. Since my vehicle is older (100,000+ miles) I have additional service needs and the rates for replacements and labor is comparable to independent or non-mercedes repair shops, but the quality and customer service is noticeably better with this dealership. As such, I will continue using this dealership and Jesus due to the quality of experience and overall value. More

Jesus is a true professional in the service department! He is trustworthy and honest! Greatness! He is trustworthy and honest! Greatness! More

Great experience with very helpful service team very professional and thorough diagnosis and repair technician. professional and thorough diagnosis and repair technician. More

My service experience as always was top notch! Gabe did an excellent job of keeping me updated throughout the process. I even had an opportunity to speak with the shop Forman Rich about my vehicle Gabe did an excellent job of keeping me updated throughout the process. I even had an opportunity to speak with the shop Forman Rich about my vehicle. The loan car process was smooth. All in all the service I receive here is the reason I keep coming back!!! More

Very pleasant experience. Service writer, Gabe, ensured that what I asked for was completed in a timely manner. Appreciated his great customer service and will be planning to Service writer, Gabe, ensured that what I asked for was completed in a timely manner. Appreciated his great customer service and will be planning to complete the recommended services needed, real soon. Loved the video that displayed the work that my vehicle needs. Greatly appreciate the technician for the visual experience of my requested service. That was a first and it made my drive in well worth it. Thank you. More

Excellent service, very helpful and attentive. They had to order a part and the advisor said he would pick up my car when the parts come in. They had to order a part and the advisor said he would pick up my car when the parts come in. More

professional service and helps from the specialist named Jesus, very appreciated and a pity was did not have a loaner when my car was in shop Jesus, very appreciated and a pity was did not have a loaner when my car was in shop More

Great service experience! Easy to book online and service completed as agreed. As usual, Stephen was courteous and made sure our concerns were addressed. Easy to book online and service completed as agreed. As usual, Stephen was courteous and made sure our concerns were addressed. More

Great service! Stephen was very helpful and courteous. No way time which I appreciate it. Stephen was very helpful and courteous. No way time which I appreciate it. More

Great attention given to my service needs! Clay and Jesus were professional and courteous and took care of the issue! Clay and Jesus were professional and courteous and took care of the issue! More