Mercedes-Benz of McKinney - Service Center

Don't take your car there for service if you need your car. Dropped car in for service at 12:15 pm. There was no other cars in for service, had a issue with my stereo. Mason Keller was the service advisor he go Dropped car in for service at 12:15 pm. There was no other cars in for service, had a issue with my stereo. Mason Keller was the service advisor he got all information from me even my service contract then advised me he would send me a text or a call with in a hour. At 5 pm I called him , he then told me that No one has looked at my car yet. He then told me he would call me in the morning. The following morning came and gone so I called him at 4 pm , his response was that No one looked at my car yet . I needed my car advised him that to pull my car out front and I would take it somewhere, then he hung up on me. To me that was totally uncalled for. This was the first and last time I will visit this dealership . I took it to another dealership they gave me a loaner car and in 3 hours had all the work done and car washed and clean. Don't waste your time at this Dealership when you can be treated with the respect you derserve. More