Mercedes-Benz of McKinney - Service Center

My service advisor Gabe is always willing to help and his service is always top notch! service is always top notch! More

I want all the folks at Mercedes in McKinney Texas, to know that the team is wonderful! First and Foremost: The gentleman, named Gabe Harris in the service department is amazing. He is truly a gem, know that the team is wonderful! First and Foremost: The gentleman, named Gabe Harris in the service department is amazing. He is truly a gem, and a shining example of what I believe true service and integrity look like. He seems to have a kind and patient demeanor, and from what I saw, that stayed consistent despite what looked like a busy schedule and fairly demanding customers. My wife even mentioned how wonderfully he treated her. If I had the opportunity, I would promote him into a management role, yesterday or at least a lead or significant pay raise...I don't want to blather here too much, but I honestly just don't meet folks like him super often, and I meet quite a few well educated and connected folks monthly. He is the reason I will be a loyal customer, and not pop by a Sewell or Park Place anytime soon, as we look for, buy and recommend cars for our children and friends in the future. The cars are rad, but you know, the people always matter. The young lady, who is kind at the loaner car desk, was very nice. My wife Jen, and her seemed to connect as she mentioned she aspires to teach children one day, and Jen has been teaching music to littles for decades. To be a little blunt, the loaner car was not great. We appreciated it, but it was too difficult for our family to use that small vehicle while shuttling 3 children to and from school and other places. It would be more appropriate, and highly appreciated to be able to use a more family sized vehicle during the repair process. Would've be nice to at least have floor mats in the little 4 door sedan, as we felt a little bad with our kiddos climbing in and out at events, with bad weather around some days. We like to keep our cars clean... Lastly, I like and appreciate Doug Burton also. While waiting for a few minutes on two different occasions...he kindly showed me a few vehicles I may want to buy. He is not too pushy, and seems knowledgeable and understanding. I would buy a car from him. Thank you all for helping us maintain the family fleet! Best regards, Matt & Jen & our 3 boys More

The service adviser was very friendly and helpful explaining the service needs to be done. explaining the service needs to be done. More

Sluggish service performance. I booked my appointment in advance and arrived 15 minutes early before my appointment which was by 11:00 am & I waited for 5 hours, till I recieved m I booked my appointment in advance and arrived 15 minutes early before my appointment which was by 11:00 am & I waited for 5 hours, till I recieved my car by 4:00 pm for B service of 25,000 miles even I skipped the washing in advance, So 5 hours doing what??. My car entered the work shop by 12:30 pm after one and half hour of my appointment. No body was touching the car for 90 minutes & I am not a walking customer, I scheduled an appointmnet in advance!!. Its really very bad experience. They are only expert to stack thier bills & sell you things which is not required at all & make it as a package like balancing, wipers, oil additived, fuel additives & finaly washer fluid which I have doubts that they touched it as I was just filled it and add genuine MB washer fluid to suck our money. More

Expensive, but worth the cost. No one else I’d trust with my MBZ! Beautiful store… No one else I’d trust with my MBZ! Beautiful store… More

I was able to drop my car off and pick up I. Less than 4 hours faster than expected. Runs great and ready for my trip across the country for the holidays. Less than 4 hours faster than expected. Runs great and ready for my trip across the country for the holidays. More

Pleasant experience and stellar service from Gabe Harris and the team. Gabe is professional, knowledgeable, attentive, and took extra care on the C300. and the team. Gabe is professional, knowledgeable, attentive, and took extra care on the C300. More

I only go there for normal service and my service advisor, Gabe Harris, is the best. He knows exactly what needs to be done, explains it to me and doesn’t try to add on additional things that are not advisor, Gabe Harris, is the best. He knows exactly what needs to be done, explains it to me and doesn’t try to add on additional things that are not needed. More

My service advisor Stephen was very nice and efficient. Kept me up to date with what was happening. Waiting area was inviting and accommodating. Would recommend this dealer for service. Kept me up to date with what was happening. Waiting area was inviting and accommodating. Would recommend this dealer for service. More

Excellent customer service, communication, knowledge and timeliness! Best service department! Gabe Harris is a 10! timeliness! Best service department! Gabe Harris is a 10! More