Mercedes-Benz of Melbourne - Service Center

Terrible service!!! I have bought an ML 350 Bluetec from this dealer and serviced it and a E550 there. The service department has gone way down hill recently. My ML 350 w I have bought an ML 350 Bluetec from this dealer and serviced it and a E550 there. The service department has gone way down hill recently. My ML 350 was just returned after a month with them. The service reps, Frank and Brian never called when they said they would. Even the service manager was unreliable and failed to call back promptly. I was lied to on several occassions. The car was returned to me and I was given no paperwork. They said they would mail it to me. Everything about this expeiences was suspicious at best. I am taking my business eleswhere and suggest you do too!! More

I have had my Mercedes E350 in for service to this dealership 3 times in the past 4 months. Every time it comes back with a new problem in which they have some sort of excuse for. The first time it dealership 3 times in the past 4 months. Every time it comes back with a new problem in which they have some sort of excuse for. The first time it can back with dents in the door and oil on the passenger seat. The second time they didn't make the proper repairs and on top of that the a/c was no longer working correctly and the third time they brought the car back with scratches all over the hood and gouges in the center console. My recommendation - DON'T GO WITHIN 100 MILES OF THIS SERVICE DEPARTMENT - THEY ARE ABSOLUTELY HORRIBLE!!!!! More