Mercedes-Benz of Melbourne - Service Center

I had a minor issue that needed to be corrected on my Mercedes. When I called the night before to schedule the appointment, I was told "no problem, we will take care of the issue". I arrived for my 10:00 Mercedes. When I called the night before to schedule the appointment, I was told "no problem, we will take care of the issue". I arrived for my 10:00 a.m. appointment with Vanessa. She was very rude, abrupt, dismissive and had zero customer service knowledge. I have bought a couple of Mercedes at this dealership, and have never had an experience with any other sales or service associate like I did with Vanessa. I asked to speak to her manager, Nelson. Nelson was very kind, helpful, and definitely knows how to offer great customer service. More

My experience was very upsetting! I had an appointment and waited 3 hours for the Diagnostic test to be done on my Mercedes. I have a platinum extended warranty that has covered previ I had an appointment and waited 3 hours for the Diagnostic test to be done on my Mercedes. I have a platinum extended warranty that has covered previous repairs at other dealerships. I was told that the cost would be $7,228.32 and my portion would be $3,002.32. I called the warranty co. The cost of the parts was not the issue, but the labor time was the problem. The Adjuster from the warranty co. said that they estimate the cost of repairs by using Mercedes guide lines. They allotted 10.6hrs for the job and Mercedes-Benz of Melbourne said it would take 20hrs. I brought my car to Mercedes of Fort Pierce and all repairs plus some others that were missed at the Melbourne dealership were repaired at no cost to me. My only cost was having to pay $295.00 for the Diagnostic test at the Melbourne dealership, but that was much better than $3,002.32. I feel that they inflate prices at the expense of their customers. I feel that they were trying to rip me off. More

Frank and the rest of the service staff are outstanding. They are very thorough and keep you informed throughout the repair process. I highly recommend taking your Mercedes to them! They are very thorough and keep you informed throughout the repair process. I highly recommend taking your Mercedes to them! More

This REVIEW for Elania Tartaglia for my Interaction to Initiate a RV recall Coachmen Prism on 9/5/23.. I am the owner I drove down from Delaware. My RV was being stored@ ALL ABOVE STORAGE ! I needed a to Initiate a RV recall Coachmen Prism on 9/5/23.. I am the owner I drove down from Delaware. My RV was being stored@ ALL ABOVE STORAGE ! I needed a tow to Mercedes Melborne.. I was not recieving clear direction from Reps on phone .. my RV was not driveable ! Elania, addressed my concerns in professional manner, securing an approved tow.. SHE solved previous denials & navigated a positive Solution... My RV was towed to Melborne..ALL recall & maintenance are being addressed.. Elania Tartaglia made it happen.. SHE IS AN ASSET AS A REP/AGENT FOR MERCEDES BENZ ! Please confirm to me that she receives this POSITIVE REVIEW BY .. e-mail.. ty John J Williams williamsjjw1949@aol.com ps Adam Fleshman is handling my recall & requested maintenance More

Years of being a loyal customer and don’t think I would ever trust anyone else with my suv . ever trust anyone else with my suv . More

$34K mile check up - Cost $4537. 42- Nothing wrong with the car had it less than 6 hours and charged $2972.89 in Labor 42- Nothing wrong with the car had it less than 6 hours and charged $2972.89 in Labor More

I was very satisfied again with this dealership and it's service mgr I had the pleasure of working with Mr. Harelson. service mgr I had the pleasure of working with Mr. Harelson. More

I was pleasantly surprised to find this extraordinary level of customer service at honestly reasonable prices. level of customer service at honestly reasonable prices. More