Mercedes-Benz of Midlothian - Service Center

Staff was very professional on time. Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you More

This dealership was not famous for Sprinter maintenance in the past. It looks like they've really improved on this part of their vehicle line up. Nicole Cutler was great and kept me informed when my 2025 R in the past. It looks like they've really improved on this part of their vehicle line up. Nicole Cutler was great and kept me informed when my 2025 REVEL on a Sprinter chassis was in the shop. I'll use them in the future. More

Great service! This is the second vehicle. I have bought in two years from them. Charles was my sales person and he was awesome. This is the second vehicle. I have bought in two years from them. Charles was my sales person and he was awesome. More

Good customer service I will bring my car back for sure for all my service for all my service More

The customer service needs to improve tremendously. But overall a faster service than before when I have gone in the past. But overall a faster service than before when I have gone in the past. More

Worst communication ever from a service department. They believe email is the best form of communication when your car may need service. Very untrustworthy! They believe email is the best form of communication when your car may need service. Very untrustworthy! More

When paying for service, I found the extra fee to use a credit card off puting. And when I wrote a check, I was asked to show an ID. This is not the level of customer service I expect from a provider of a credit card off puting. And when I wrote a check, I was asked to show an ID. This is not the level of customer service I expect from a provider of a premium level product. More

Mercedes Benz of Midlothian is a great dealership…I have been purchasing vehicles from this c dealership for several years…wouldn’t go anywhere else and would highly recommend them to anyone been purchasing vehicles from this c dealership for several years…wouldn’t go anywhere else and would highly recommend them to anyone More

Don’t like the service charge with credit cards. Luxury dealerships shouldn’t do this. It cheapens your credibility. Also shows greed. You punish your customers for using a credit card. Luxury dealerships shouldn’t do this. It cheapens your credibility. Also shows greed. You punish your customers for using a credit card. More

The service was efficient and timely. The accommodations while I waited for the car were pleasant. The accommodations while I waited for the car were pleasant. More