Mercedes-Benz of Midlothian - Service Center

Nicole and Brent Trimmer were awesome to work with. We appreciate the quality of service your company provides. We appreciate the quality of service your company provides. More

Prices are too high, but employees are good and service is great. Very friendly staff. is great. Very friendly staff. More

It has been nothing but aggravation with Regina and the service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loane service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loaner car for my SL 55 service because I had never been to the dealership before. The service manager told me that she was mistaken, and I should have been provideda loaner car.. the reason why this was an issue was because my standard service that should’ve taken one day - took over a week to complete- a week without a car created a massive inconvenience! The service manager told me he was moving me from Regina to another advisor- which was not done. During my service, they ordered replacement parts from Germany for interior lighting that was malfunctioning. When they called to let me know the parts were in, again, Regina was my service manager. This time, I was given a loaner with a half a tank of gas.. The car was dirty and smelled. This loaner car had just been vacated by the person who pulled into the bay directly before me . The car was not cleaned and not filled up with gas. For an unknown reason the repair took over a week to complete. I returned the car this morning with 3/4 of a tank of gas (more than what it had when I picked up the car ) and Regina just now sends me a bill for $60 worth of gas. The invoice stated that I picked up the car with a full tank and returned it with half a tank - which is completely untrue. I called and asked to speak to the service manager, and of course, was sent to his voicemail. Mercedes Benz is supposed to be top shelf top quality.- maybe it is just this dealership’s service department that is run so poorly. I would give zero stars if I could. Never going back to the dealership again it is the Walmart of Mercedes dealerships. More

Everyone has been accommodating and kind which is greatly appreciated. The delivery of the vehicle was the best. I appreciated this beyond what words can tell. It was absolutely wonderful. Payment was made e appreciated. The delivery of the vehicle was the best. I appreciated this beyond what words can tell. It was absolutely wonderful. Payment was made easy followed by delivery of vehicle. They were so very nice when it was delivered to my office. I loved this! More

Awesome service. Alan did a great job from drop-off to pick up. Whole team at Midlo is top tier per usual. Alan did a great job from drop-off to pick up. Whole team at Midlo is top tier per usual. More

Accommodated my schedule - very flexible ensuring all concerns are met - exceeded all expectation for interaction occurring over the last year! concerns are met - exceeded all expectation for interaction occurring over the last year! More

Staff has been helpful and courteous. We had a bit of confusion about whether or not I had purchased an extended warranty. But it got straightened out. Thanks for asking. We had a bit of confusion about whether or not I had purchased an extended warranty. But it got straightened out. Thanks for asking. More

The service for my visit was exemplary. The thoughtful listening from Scott Lambert gave me confidence that my concerns would be totally addressed. I found the process very communicative, The thoughtful listening from Scott Lambert gave me confidence that my concerns would be totally addressed. I found the process very communicative, and informative. I am completely satisfied with my service experience, and especially with Scott. More

Friendly, professional and they get the job done in no time. It was nice being there time. It was nice being there More

Scott Lam did an amazing job with taking care of me. He got me in early and found the part for my sprinter repair. He was very professional and very knowledgeable about my van issues. I would recommend He got me in early and found the part for my sprinter repair. He was very professional and very knowledgeable about my van issues. I would recommend your Mercedes location to anyone. Thanks so much for getting me on the road and home. Craig Connor More