Mercedes-Benz of Midlothian - Service Center

Scott was extremely helpful! When assisting me, he not only fixed the issue I came in for, but also advised me of something else I had completely forgotten about. He provided the When assisting me, he not only fixed the issue I came in for, but also advised me of something else I had completely forgotten about. He provided the best customer service I've had in a long time. I will be returning to have this location service my vehicle. More

The customer service was great as usual. I especially liked the video of the mechanic with inspecting my vehicle. I especially liked the video of the mechanic with inspecting my vehicle. More

Great service all around, missed my scheduled appointment (had my days confused) still was able to perform the service I needed the next day with a step by step video (had my days confused) still was able to perform the service I needed the next day with a step by step video More

Excellent attention to detail customer needs and detailed follow up to obtain the product I requested detailed follow up to obtain the product I requested More

Uninviting, noncaring, nonchalant attitudes spoiled it for me. This is the 5 time (3 different vehicles) I’ve been to this service center and the service is always the same. for me. This is the 5 time (3 different vehicles) I’ve been to this service center and the service is always the same. More

Great experience for the service department! Nicole was great to work with! Will visit again! Nicole was great to work with! Will visit again! More

Very pleased with service. Scott is amazing to work with very professional and makes sure myself and car are taking care of always providing updates while it’s in the shop. Scott is amazing to work with very professional and makes sure myself and car are taking care of always providing updates while it’s in the shop. More

Ragina Fitz went above and beyond throughout the entire process. She was consistently polite, thorough, and took the time to clearly explain every detail along with all available options. Thanks to her exc process. She was consistently polite, thorough, and took the time to clearly explain every detail along with all available options. Thanks to her exceptional service, our experience at the Mercedes dealership was truly outstanding—something that’s not easy to come by. More

Cheyne Hoke always provides great service . Keeps me informed on status and gets my service done in a timely manner Keeps me informed on status and gets my service done in a timely manner More

Mercedes-Benz of Midlothian is nice, friendly, and the epitome of what customer service should be! epitome of what customer service should be! More