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Mercedes-Benz of Midlothian - Service Center
Midlothian, VA
1,079 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,079 Reviews of Mercedes-Benz of Midlothian - Service Center
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February 15, 2025
Mercedes-Benz of Midlothian is fantastic. They are always responsive, professional and provide a great customer experience! They are always responsive, professional and provide a great customer experience! More
by Leah Timmerman
Verified CustomerEmployees Worked With
February 15, 2025
Excellent communication and promptness in servicing my E350. Service may cost more than at independent shops but I know they do everything correctly here. E350. Service may cost more than at independent shops but I know they do everything correctly here. More
by mtoddoneill
Employees Worked With
Cheyne Hoke
February 14, 2025
I love the way that the Mercedes handle my service is very much . It is the place that I always bring my cartoon for service very much . It is the place that I always bring my cartoon for service More
by terryflou
Employees Worked With
February 14, 2025
I've always had really good experiences when I take my car in. Scott is knowledgeable and always happy to help. car in. Scott is knowledgeable and always happy to help. More
by JewellHC31
Employees Worked With
February 09, 2025
I’m very happy to drop off my car at the dealer and did good job on my Van thanks for all the time for Nice work. good job on my Van thanks for all the time for Nice work. More
by Adam
February 08, 2025
My service advisor Scott Lambert was great. He explained from the beginning what services were covered with my appointment, total cost of the service, and kept me in the loop with videos too. I He explained from the beginning what services were covered with my appointment, total cost of the service, and kept me in the loop with videos too. I would go back. Be mindful of the 3% charge if you use a credit card though. The signs are very well placed at the dealership, but I didn't realize that until I got there. More
by ravi.patel
Employees Worked With
February 08, 2025
I would recommend this service center as the service writers and all employees are extremely courteous and respectful. They definitely convey a keen sense of a great customer service attitude. writers and all employees are extremely courteous and respectful. They definitely convey a keen sense of a great customer service attitude. More
by MYJOJO913
Employees Worked With
Cheyne Hoke
February 07, 2025
Agreed to the Plan B service. Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn a Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn and the back tires are not. In contacting Regina she was going to check the cameras. However, I have paperwork that suggests it was not done and the tires on the vehicle suggest it was not done but should be done. (BLACK G 550 Wagon). I would like to reschedule for the tire rotation and balance to be completed appropriately. I'm sorry to be extra here. However, when I pay +$1,300 for Plan B service I expect to receive the services outlined. If in the event there is camera footage that supports, they were in fact rotated. The technician needs to be re-trained because "if" he did it the worst 2 tires were rotated to steer tires. Keith Allen (804) 731-5171 More
by KALLEN_23
Employees Worked With
February 06, 2025
Great service. A real pleasure dealing with Scott in the service department. He took care of everything that I needed. A real pleasure dealing with Scott in the service department. He took care of everything that I needed. More
by HOLDOC51
Employees Worked With
