Mercedes-Benz of Midlothian - Service Center

Cheyne was amazing! He went above and beyond to make sure that we were comfortable and was a huge supporter of our positive experience. He went above and beyond to make sure that we were comfortable and was a huge supporter of our positive experience. More

Another amazing experience with MB of Midlothian. Cheyne was able to get my service squeezed in to fit my schedule and had our vehicle back quickly. Cheyne was able to get my service squeezed in to fit my schedule and had our vehicle back quickly. More

Fantastic experience with Service and all of the staff were helpful and friendly. Thank you! were helpful and friendly. Thank you! More

I dropped my car off for a Thursday appointment Wednesday evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no recor evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no record of call. Asked why my app said my car still needed service - went out to car engine light and service a needed light still on. Loaner car that was given to me smelled of smoke, had a quarter tank of gas in it and was dirty on the inside . When I picked up my car it obviously had not been serviced nor had they charged the battery.. Just a combination of all of these subpar customer service mishaps has left me questioning why I purchased a vehicle through this dealership. More

Phenomenal customer service! ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointment ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointments on the day, Nicole was able to get my vehicle looked at and a system update completed that was causing the issue. This was all completed within 45 minutes and I had arrived at 8AM. I could not have asked for a better experience and I'm very appreciative of Nicole and her team for getting this resolved so quickly. More

Great experience as always! Communication was excellent and service was done in a timely manner. Communication was excellent and service was done in a timely manner. More

i had a good experience the staff was very nice and helpful. the service was fast and complete helpful. the service was fast and complete More

Cheyne was very professional explained everything and had my service done in a timely manner, my service done in a timely manner, More

Great service. Fender repair perfect! My favorite dealership. But I think it’s ridiculous to require a min of 15 words! Fender repair perfect! My favorite dealership. But I think it’s ridiculous to require a min of 15 words! More

Alan Mansfield is my service rep and he is fantastic! Very respectful and kind. Also I always appreciate a loaner car Mercedes provides! Very respectful and kind. Also I always appreciate a loaner car Mercedes provides! More