Mercedes-Benz of Midlothian - Service Center

Very happy with the service My only complain has been for dealership charging 3% for CC. Use of CC is a way of life nowadays No other business charges for using CC.. It's very poor taste for a dealer for dealership charging 3% for CC. Use of CC is a way of life nowadays No other business charges for using CC.. It's very poor taste for a dealer like MB to charge for using CC. More

People were very professional and polite show room was amazing the waiting area was huge and had lots of amenities will you wait. Excellent experience amazing the waiting area was huge and had lots of amenities will you wait. Excellent experience More

Prompt with check in and pick up. Staff was very pleasant. Wash and vacuuming were great too. I love this location!! Staff was very pleasant. Wash and vacuuming were great too. I love this location!! More

Shane was very nice and ensured my service my completed timely due to a previous obligation I had to make it in time for. His courtesy and professionalism is unmatched! Thanks Shane! timely due to a previous obligation I had to make it in time for. His courtesy and professionalism is unmatched! Thanks Shane! More

If my opinion us so important what do l get in return yes the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be nice for starters Thank you for your service More

Another amazing experience with MB of Midlothian. Cheyne was able to get my service squeezed in to fit my schedule and had our vehicle back quickly. Cheyne was able to get my service squeezed in to fit my schedule and had our vehicle back quickly. More

Cheyne was amazing! He went above and beyond to make sure that we were comfortable and was a huge supporter of our positive experience. He went above and beyond to make sure that we were comfortable and was a huge supporter of our positive experience. More

I dropped my car off for a Thursday appointment Wednesday evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no recor evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no record of call. Asked why my app said my car still needed service - went out to car engine light and service a needed light still on. Loaner car that was given to me smelled of smoke, had a quarter tank of gas in it and was dirty on the inside . When I picked up my car it obviously had not been serviced nor had they charged the battery.. Just a combination of all of these subpar customer service mishaps has left me questioning why I purchased a vehicle through this dealership. More

Phenomenal customer service! ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointment ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointments on the day, Nicole was able to get my vehicle looked at and a system update completed that was causing the issue. This was all completed within 45 minutes and I had arrived at 8AM. I could not have asked for a better experience and I'm very appreciative of Nicole and her team for getting this resolved so quickly. More

Fantastic experience with Service and all of the staff were helpful and friendly. Thank you! were helpful and friendly. Thank you! More