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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
1,079 Reviews

1,079 Reviews of Mercedes-Benz of Midlothian - Service Center

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January 31, 2025

Shane(? ) and Tink went out of their way to be helpful. Shane did a great job getting the Geico adjuster to agree to my claim! Great work, great service! More

by PRHYLAND
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tink, Shane
January 31, 2025

Great! ! Very helpful and explained what needed to be done on my car. Enjoyed the video of the undercarriage of my car. More

by MAUNAMULLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hoke
January 31, 2025

They took time to explain the issues and ultimately made things right, which I appreciate. More

by BROOKEANNEHUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Excellent service by all especially the shuttle driver and service adviser. This is a gret team More

by WACS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

I received a. video from the technician that showed me what work needed to be performed to repair my vehicle. The video was very informative and service advisor, More

by SHERLOCKBRUCE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

The communication was effective and on point; the advisor kept me informed. The service was done completely to my satisfaction and in a timely manor. The staff was very pleasant and friendly. More

by Thom G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

I had a great service experience at Mercedes Benz of Midlothian and will gladly return for future service visits! More

by mattinpotsdam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tink in Parts!
January 26, 2025

Excellent service! Excellent customer service! We appreciate it! Thanks for all you do! It was quick and great service! More

by RENUSHARMA1166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

This is thebBest customer service I’ve ever experienced at a dealership. I highly recommend More

by POLLY.HELM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
January 25, 2025

Helpful and knowledgeable. Provided good information. Communicated well and gave good advice with good service. More

by GAMANANO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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