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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
1,052 Reviews

1,052 Reviews of Mercedes-Benz of Midlothian - Service Center

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April 27, 2025

Scott in the service department is the best! Always provides excellent customer service. I drive an hour round-trip out of the way just to go to Mercedes of Midlothian for all my service. T More

by Paul M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Taliaferro
April 26, 2025

Jason did an excellent job resolving my maint issue with my car. I highly recommend Jason as your service advisor. More

by br208oct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheney Hoke
April 26, 2025

The service person, Cheyenne, was very helpful, my tire was loosing pressure. He checked it out then took it to the shop. He also said he would have the car washed. When he returned a short time later, More

by patsypulley68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne
April 26, 2025

Cheyne was spectacular! !!! Soo helpful! I came in with low tire pressure and he helped immediately. Will be back! More

by metzfam03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne
April 26, 2025

Great customer service, service great and free chips Clean staff nice 1100 hi price todays times. More

by BUDMORI1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

I had an excellent experience and appreciate the great customer service delivered. I look forward to working with them in the future. More

by gvandrews5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Great dealership very thorough with diagnostic. Great customer service Nicole is the best service advisor. I love the video they sent to email concerning my Mercedes Benz More

by S.SAUNDERS124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Service specialist was very easy to work with and communicated well while my vehicle was being serviced. More

by JAYGOTG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tink
April 25, 2025

Good service overall through the years. Fair and honest on what is recommended and needed for maintaining the vehicle. More

by CWEJERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyene
April 25, 2025

Always great service at Midlothian Mercedes. Just had both our cars serviced 1 for inspection and service and the just for service. More

by TTAMST29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.