Mercedes-Benz of Midlothian - Service Center

I would appreciate if Mercedes-Benz corporation would eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being i eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being in-between the dealership and the credit card company feud. Please work this out with the credit card company and stop taking it out on your customers. More

Regina Fitz was very professional she was very helpful and she answered all my questions concerning my vehicle. and she answered all my questions concerning my vehicle. More

Understood my issues with the car immediately. Promptly scheduled repairs, and followed thru with after-service phone call. Promptly scheduled repairs, and followed thru with after-service phone call. More

Shane Hoke’s personal service and attention to details gets high marks from me. Thank you. gets high marks from me. Thank you. More

Alan was terrific the wait time was so amazing as a disabled man with 2 dogs this made my life so much easier . Allan as very pleasant and personal and he explained to me what was done and needed and disabled man with 2 dogs this made my life so much easier . Allan as very pleasant and personal and he explained to me what was done and needed and the different requirements between California and Virginia re car licensing and registration certifications which I was not aware of . The facility was clean with convenient for me a great experience overall . More

My service Alan Mansfield was the best! Too early to tell about the work performed on my ML550. Too early to tell about the work performed on my ML550. More

Great video communication of services needed. The staff were very nice and approachable. Excellent service recovery. The staff were very nice and approachable. Excellent service recovery. More

The people who work there make this dealership. The new owner's policies don't seem as customer friendly as the previous owner's. The new owner's policies don't seem as customer friendly as the previous owner's. More

The most pleasant service visit yet at Midlothian Mercedes. Nicole was both pleasant and informative. I was looking at alternatives for service in the future - no more. Mercedes. Nicole was both pleasant and informative. I was looking at alternatives for service in the future - no more. More

I didn't expect the level of device and competency as it was a bad weather day, Ragina was very capable. was a bad weather day, Ragina was very capable. More