Mercedes-Benz of Midlothian - Service Center

I wasn’t happy that the call center gave me a different price than the location. But at least I got one thing completed. price than the location. But at least I got one thing completed. More

I made appointment (9:45 AM) to drop-off for A service. Cheyne Hoke check my vehicle in. He was very professional and courteous. I requested to pick-up around 1 PM, and he said he would do he best. I recei Cheyne Hoke check my vehicle in. He was very professional and courteous. I requested to pick-up around 1 PM, and he said he would do he best. I received a call from Cheyne around 12:00 PM that vehicle was ready. I really appreciated his actions which made the remaider of the day GREAT! Thanks Cheyne! More

Replaced passenger door seal. Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, s Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, snacks, wi-fi & news stations which helped pass the time. However, MB doesn’t seem to have a solution for the diesel engine emissions repeat egr problem (does any manufacturer?). Probably not buy another diesel ever. EPA/Gov’t wins-can’t keep it on the road without frequent maintenance. More

Best professionals in the business: from sales to service none better. Appreciate your efforts and courtesy. none better. Appreciate your efforts and courtesy. More

I was able to get an appointment within 24 hours of calling. After dropping the car off I did not receive vehicle until the next day. I was expecting to get my vehicle by the end of the day of appoin calling. After dropping the car off I did not receive vehicle until the next day. I was expecting to get my vehicle by the end of the day of appointment. More

Great experience, great staff, they stay busy and I was patient. Appreciated the follow up. patient. Appreciated the follow up. More

I always receive great service when I bring my car to this dealership. Thank you this dealership. Thank you More

Very user friendly. The polite service representative made it an enjoyable experience that I’m am truly grateful for. The polite service representative made it an enjoyable experience that I’m am truly grateful for. More

Alan is the best service advisor! Thanks for the great care and service! Best dealership ever! Thanks for the great care and service! Best dealership ever! More

Thank you Ms. Fitz! You are an awesome service advisor, thorough and pleasure to work with. Fitz! You are an awesome service advisor, thorough and pleasure to work with. More