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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
1,323 Reviews

1,323 Reviews of Mercedes-Benz of Midlothian - Service Center

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May 11, 2025

The best Mercedes Service Department and Sales Department. Mercedes Midlothian ROCKS!!!!!!! Such a pleasure doing business with them! More

by MYJOJO913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane - my service writer! He is amazing!!!, Ryan Pulley
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May 10, 2025

Service department should allow transfer of paid extended warranties from previous owners to the new owners…. More

by DEXPERILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgotten name
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May 10, 2025 -

Mercedes-Benz of Midlothian responded

If the extended warranty is in the current owners name and it’s a warranty company that we work with, there is no issue. If the previous owner has not transferred the warranty to the new owner’s name, that’s where the issue is. That has to be handled by the previous owner.

May 09, 2025

Exceptional service, knowledgeable staff, prompt repairs, luxurious waiting area, attention to detail, always professional and courteous. More

by BRANDONCHUDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Robertson, Chris Moss
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May 09, 2025

Working with Cheyne is the reason why I stay with Mercedes. Best service person I have ever worked with. More

by JohnR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
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May 08, 2025

I had the advisor Scott lambert. He was the best I ever had in over 20 yrs dealing with mercedes More

by MSp234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025

They were some what friendly. The cashier was not so much Allan was good. to work with. More

by BARBARAEGGLESTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025

Great service, exceptional service managers and a very nice facility. Easily one of the best dealership experiences I’ve ever had. More

by CHRISMJOHNSON62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheyne Hoke
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May 07, 2025

ALWAYS HAD VERY NICE EXPERIENCE. ESPECIALLY, SCOTT LAMBERT IS VERY FRIENDLY AND PROFESSIONAL. RECOMMEND HIM AND THIS DEALERSHIP TO MY FRIENDS. More

by JAISONKJ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025

Scott's the man, always professional, very detailed, very pleased with service. Would recommend seeing him. More

by BARNEYFIFECAMPBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025

Everyone was very friendly. Having the loaner car was convenient and it was a very nice car. More

by CCMAGEE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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