Mercedes-Benz of Midlothian - Service Center

Scott Lambert adviser is great always friendly reliable always concern about my car needs gives me the best advice friendly reliable always concern about my car needs gives me the best advice More

They delivered on what they promised at a time that worked for me. Nicole was kind and attentive. She kept myself and other customers updated. worked for me. Nicole was kind and attentive. She kept myself and other customers updated. More

Scott Lambert provides truly outstanding service. He never tries to sell me on service I do t need and will tell me if I can wait for something (like new spark plugs). I appreciate that and I have so He never tries to sell me on service I do t need and will tell me if I can wait for something (like new spark plugs). I appreciate that and I have so much trust in him. I will always buy from this dealership because of the service I get from him. More

They’ve been phenomenal! Very knowledgeable and extremely helpful. Looking forward to my MB experience. Very knowledgeable and extremely helpful. Looking forward to my MB experience. More

This was the best service we have received to date. We got a quick appointment and the communication was great. We got a quick appointment and the communication was great. More

My car was towed quickly and service as soon on short notice and luckily nothing serious and car started and so far car is running good notice and luckily nothing serious and car started and so far car is running good More

I don't know if my first review was completed, as I had to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in e to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in explaining the first service for my new Mercedes-Benz SUV. Additionally, I requested a loaner car, which she handled expertly - ensuring adequate gasoline for me to run a few errands during the service. I cannot say the same for your sales staff. The "man" who sold me the Mercedes-Benz SUV was chauvinistic and condescending. I included this in my review when I originally purchased the SUV. First, after I made the purchase - on which I'm confident he made a tidy commission - however, he never called me - not once. Second, I traded in a Volvo XC60, which had a dent on the front hood. He "assumed" it was my error in not knowing how to work my own garage door opener. How stupid and inappropriate. The "dent" was caused by a careless male driver who backed his truck into my Volvo and, unbeknownst to me, created the damage because he did not know how to drive a large vehicle. Additionally, he was decent enough to leave his name and number when he made the dent. My point is that when I trade in my current M-B SUV, I will be asking for a different salesperson. If I could rate this salesperson "zero," I would. When my vehicle needs servicing, I will ALWAYS ask for Ragina, who understands the meaning and value of customer service and focus. If I could rate her "ten," I would. Kind regards, Lisa Snyder, Chesterfield, Virginia More

This dealership has always given me good service. In the parts department , sales department as well as the service department. In the parts department , sales department as well as the service department. More

Regina is wonderful to work with. Very prompt, knowledgeable and always so pleasant. Was helpful the other day filing our rebate for our new tires. Very prompt, knowledgeable and always so pleasant. Was helpful the other day filing our rebate for our new tires. More

Great folks at this dealership. Service has great service and personnel. From sales to service I am satisfied. Service has great service and personnel. From sales to service I am satisfied. More