Mercedes-Benz of Midlothian - Service Center

Ragina is always on top of her game and is willing to help with any and everything! Thanks Ragina! help with any and everything! Thanks Ragina! More

Service was off the Hook! ! Excellent!! I like the video from the technician showing what was done and the inspection of my vehicle, what a great way to be apart of the experi ! Excellent!! I like the video from the technician showing what was done and the inspection of my vehicle, what a great way to be apart of the experience. Whomever came up with this idea is serious about customer participation and service .. Mercedes for me is in a class of its own . I will never by any other brand .. you have a customer for life ! More

Bob provided excellent service. Scott takes of us every time. Scott is one of the best service advisor I meet in my life. Scott takes of us every time. Scott is one of the best service advisor I meet in my life. More

Credit card Charge is ridiculous and just rude. Car wasn’t even washed after an $1,100 service. Tru Video nice but unnecessary. Alan is always good but I will be shopping around to other MB serv Car wasn’t even washed after an $1,100 service. Tru Video nice but unnecessary. Alan is always good but I will be shopping around to other MB service centers. More

I was in and out in under two hours. Super handy when you are in a time crunch to pick up grandkids. :) Super handy when you are in a time crunch to pick up grandkids. :) More

Visit 1: Door seal reviewed & ordered. Visit 2: After several weeks, I took the afternoon off for a 2pm appointment, waited an hour only to find out the dealership (where I purchased it) Visit 2: After several weeks, I took the afternoon off for a 2pm appointment, waited an hour only to find out the dealership (where I purchased it) ordered the wrong part. wasted my afternoon. Still have to come back for Visit 3 to hopefully get it next time. More

Excellent service from service advisor. However, $606 seemed a bit steep for a new battery. However, $606 seemed a bit steep for a new battery. More

Every single person in this dealership is wonderful to work with - what a great experience every time! work with - what a great experience every time! More

Servicing was done very well. Very Fast State Inspection while I waited. Very good customer service. Very Fast State Inspection while I waited. Very good customer service. More

Cheyne Hoke Service Advisor was great to work with. Work was done on a timely basis. Everyone is always very accommodating and friendly from start to finish! Work was done on a timely basis. Everyone is always very accommodating and friendly from start to finish! More