Mercedes-Benz of Midlothian - Service Center

Uppn collection of vehicle, as arranged, it had not been communicated internally with other departments who had no knowledge the car was ready. While the fault does seem to be addressed, a breakdown of both communicated internally with other departments who had no knowledge the car was ready. While the fault does seem to be addressed, a breakdown of both diagnosis and repairs completed is yet to be shared/given. More

Excellent, as always! Alan was gracious and efficient getting me checked in, service desk personnel were as well. Alan was gracious and efficient getting me checked in, service desk personnel were as well. More

They locked my car knowing the battery was dead and had me there for a while. me there for a while. More

I was able to make an appointment quickly. They were reaponsive to my questions and needs. They were reaponsive to my questions and needs. More

Prices are too high, but employees are good and service is great. Very friendly staff. is great. Very friendly staff. More

Nicole and Brent Trimmer were awesome to work with. We appreciate the quality of service your company provides. We appreciate the quality of service your company provides. More

It has been nothing but aggravation with Regina and the service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loane service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loaner car for my SL 55 service because I had never been to the dealership before. The service manager told me that she was mistaken, and I should have been provideda loaner car.. the reason why this was an issue was because my standard service that should’ve taken one day - took over a week to complete- a week without a car created a massive inconvenience! The service manager told me he was moving me from Regina to another advisor- which was not done. During my service, they ordered replacement parts from Germany for interior lighting that was malfunctioning. When they called to let me know the parts were in, again, Regina was my service manager. This time, I was given a loaner with a half a tank of gas.. The car was dirty and smelled. This loaner car had just been vacated by the person who pulled into the bay directly before me . The car was not cleaned and not filled up with gas. For an unknown reason the repair took over a week to complete. I returned the car this morning with 3/4 of a tank of gas (more than what it had when I picked up the car ) and Regina just now sends me a bill for $60 worth of gas. The invoice stated that I picked up the car with a full tank and returned it with half a tank - which is completely untrue. I called and asked to speak to the service manager, and of course, was sent to his voicemail. Mercedes Benz is supposed to be top shelf top quality.- maybe it is just this dealership’s service department that is run so poorly. I would give zero stars if I could. Never going back to the dealership again it is the Walmart of Mercedes dealerships. More

Awesome service. Alan did a great job from drop-off to pick up. Whole team at Midlo is top tier per usual. Alan did a great job from drop-off to pick up. Whole team at Midlo is top tier per usual. More

Everyone has been accommodating and kind which is greatly appreciated. The delivery of the vehicle was the best. I appreciated this beyond what words can tell. It was absolutely wonderful. Payment was made e appreciated. The delivery of the vehicle was the best. I appreciated this beyond what words can tell. It was absolutely wonderful. Payment was made easy followed by delivery of vehicle. They were so very nice when it was delivered to my office. I loved this! More

Accommodated my schedule - very flexible ensuring all concerns are met - exceeded all expectation for interaction occurring over the last year! concerns are met - exceeded all expectation for interaction occurring over the last year! More