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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
1,119 Reviews

1,119 Reviews of Mercedes-Benz of Midlothian - Service Center

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May 22, 2025

Uppn collection of vehicle, as arranged, it had not been communicated internally with other departments who had no knowledge the car was ready. While the fault does seem to be addressed, a breakdown of both More

by Christopher Lennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheyne Hoke
May 22, 2025

Excellent, as always! Alan was gracious and efficient getting me checked in, service desk personnel were as well. More

by Mb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

They locked my car knowing the battery was dead and had me there for a while. More

by Coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Cutler
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

I was able to make an appointment quickly. They were reaponsive to my questions and needs. More

by Amy Mazzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Trimmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Prices are too high, but employees are good and service is great. Very friendly staff. More

by MILLERMJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Nicole and Brent Trimmer were awesome to work with. We appreciate the quality of service your company provides. More

by HYOUNG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Trimmer
May 20, 2025

It has been nothing but aggravation with Regina and the service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loane More

by Andrea Zemmel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ragina Fitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Awesome service. Alan did a great job from drop-off to pick up. Whole team at Midlo is top tier per usual. More

by MsRdk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Everyone has been accommodating and kind which is greatly appreciated. The delivery of the vehicle was the best. I appreciated this beyond what words can tell. It was absolutely wonderful. Payment was made e More

by CGALLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Accommodated my schedule - very flexible ensuring all concerns are met - exceeded all expectation for interaction occurring over the last year! More

by Keith Kilpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.