Mercedes-Benz of Midlothian - Service Center

The service I received yesterday from our new Service Advisor , Cheyne Hoke, was exceptional and he was a real pleasure to work with. Needed a complete wheel alignment in a hurry as am leaving for a tri Advisor , Cheyne Hoke, was exceptional and he was a real pleasure to work with. Needed a complete wheel alignment in a hurry as am leaving for a trip next week and didn't have an appointment. Cheyne took charge, worked with service department to get me in on a standby basis, and succeeded in getting our alignment completed by the end of the next day. I now look forward to future contacts with Cheyne as a pleasurable experience. More

Thanks to the service advisors due diligence the issue with our repair was solved successfully. with our repair was solved successfully. More

Great experience! ! Thank you!! Efficient and carefully worked on. Appreciate the care in working on my vehicle. ! Thank you!! Efficient and carefully worked on. Appreciate the care in working on my vehicle. More

Ms. Regina’s service was very good and hospitable during my time at the dealership . I definitely appreciate her meeting my needs of the loaner and the promptness of getting me in and out.. my time at the dealership . I definitely appreciate her meeting my needs of the loaner and the promptness of getting me in and out.. More

I was worried with the takeover of Mercedes-Benz of Midlothian. However, I had no need to worry. The customer service I experienced was remarkably better than the last few visits to Mercedes-Benz of Mi Midlothian. However, I had no need to worry. The customer service I experienced was remarkably better than the last few visits to Mercedes-Benz of Midlothian. I really enjoyed working with Ragina. She meet me immediately, dealt with my issues quickly and anticipated every question I would ask. I was in and out, and felt good about the whole interaction. It was a great interaction and I will be telling others about it. More

Once you’re in the queue, they do pretty good. They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took t They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took two weeks. More

Everyone is very friendly at this dealership. The service folks were all upfront and honest. I will definitely use them again for my dealership needs. The service folks were all upfront and honest. I will definitely use them again for my dealership needs. More

Always a great experience! On this most recent visit they went above and beyond!! Very professional and very considerate!!. On this most recent visit they went above and beyond!! Very professional and very considerate!!. More

Extremely happy with the service I received. They surprised me by getting it done early! They surprised me by getting it done early! More

Great service, outstanding service advisor, will definitely return, also considering purchase of new purchase from them based on service definitely return, also considering purchase of new purchase from them based on service More