Mercedes-Benz of Midlothian - Service Center

Service is not good. Calls always go to voicemail and they do not return your call. Calls always go to voicemail and they do not return your call. More

Excellent customer service! ! Wayne was fabulous! He found the right vehicle at a great price. Highly recommend ! Wayne was fabulous! He found the right vehicle at a great price. Highly recommend More

Very nice work. The only thing is it took 4 hours from 9:15 to 1:30. Me and my daughter had to wait there the whole time while we were told 2 hours in the beginning The only thing is it took 4 hours from 9:15 to 1:30. Me and my daughter had to wait there the whole time while we were told 2 hours in the beginning so we felt hungry and restless. Otherwise the service was good. More

Had appointment car not finished till next day no offer of a loaner car for inconvenience of a loaner car for inconvenience More

The service department was great to deal with. They fixed our car quickly and kept us informed during the process. They fixed our car quickly and kept us informed during the process. More

Scott Lambert, our service adviser, was very kind, helpful, and professional. It was a very positive experience. helpful, and professional. It was a very positive experience. More

Great, efficient service for a reasonable price! Wonderful customer service from start to finish! We are very happy with our car purchase! Wonderful customer service from start to finish! We are very happy with our car purchase! More

I recently experienced fabulous service from the tag team of Scott Lambert and Nathan Hurdle. As usual, Scott was pleasant, informative and kept me apprised of the progress of my job with great communicatio of Scott Lambert and Nathan Hurdle. As usual, Scott was pleasant, informative and kept me apprised of the progress of my job with great communication. As for the actual service, there are not enough superlatives to express my pleasure with Nathan Hurdle. He is extremely thorough and quite meticulous as a technician. I also must add that he is unquestionably the neatest mechanic/technician I have known. My vehicle is always returned to me after Nathan has serviced it in flawless condition, there is not a fingerprint or smudge to be found! For me to say and notice that is impressive since I am incredibly OCD with the care of my ML 350. So yes, overall a very positive experience with your service department. P.S. Kudos to Amanda Dudley. She is always a pleasure to see and interact with when it comes time to deal with the ensuing invoice. She is the BEST! THANKS TO ALL! 👍 More

I love Scott my Service Manager - I trust him and the work the Servicing team do. Thank you!!!! work the Servicing team do. Thank you!!!! More

Such a hassle to get a simple oil change and loss of work vehicle for 24-36hrs vehicle for 24-36hrs More