Mercedes-Benz of Midlothian - Service Center

Scott provided exceptional service as always. He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work c He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work completed. More

Scott was awesome the entire time and took great care to make sure that my vehicle was in top shape when I picked it up. Excellent communication. make sure that my vehicle was in top shape when I picked it up. Excellent communication. More

The best service writer. I will continue to use him. His continued true customer service skills and going the extra mile for his customers continues to show , This is the se I will continue to use him. His continued true customer service skills and going the extra mile for his customers continues to show , This is the second time I’ve used him and I will continue to use him when I bring my car in for service. You should utilize him to train others. More

I have always had great service. I would call Scott with questions; now I see Alan when I bring my car in for service. A note to Sam may you gave great success in NY. I would call Scott with questions; now I see Alan when I bring my car in for service. A note to Sam may you gave great success in NY. More

It was not the best experience. It was an unpleasant experience. It did not leave me with a good experience. It was an unpleasant experience. It did not leave me with a good experience. More

Service is expensive. Appointment times are not honored. Nickel and dime you to death. Could throw in a complimentary ANYTHING. Appointment times are not honored. Nickel and dime you to death. Could throw in a complimentary ANYTHING. More

Scott is always very helpful and professional. He makes sure my needs are met. He is a valuable asset to the dealership. He makes sure my needs are met. He is a valuable asset to the dealership. More

The SUV had to be towed in as the suspension failed. Rick Nelson did a great job getting the vehicle fixed on a timely basis. Only disappointed as I was charged $177 as a surcharge? What’s that all Rick Nelson did a great job getting the vehicle fixed on a timely basis. Only disappointed as I was charged $177 as a surcharge? What’s that all about on a $5995 job. I certainly don’t surcharge my customers if they pay by Amex credit card. What’s this Country coming to!!!! J D Walsh. More

Scott is the best advisor! Keeps me coming back to Mercedes. Dealership pricing is high but not my advisors fault. Keeps me coming back to Mercedes. Dealership pricing is high but not my advisors fault. More

Alan Mansfield and his associates provided excellent service; he helped me understand what was going on with my vehicle.. All were courteous and professional. Thank you. service; he helped me understand what was going on with my vehicle.. All were courteous and professional. Thank you. More