Mercedes-Benz of Midlothian - Service Center

.Great communication throughout my appointment day. Listened to the concern and was attentive to my needs. Listened to the concern and was attentive to my needs. More

Inspected my car didn’t check all the items. My lights wouldn’t dim he didn’t check the relay. He didn’t check for power source. He just said he couldn’t do it. He made excuses. He had a new ass My lights wouldn’t dim he didn’t check the relay. He didn’t check for power source. He just said he couldn’t do it. He made excuses. He had a new assembly. He can do it with me. She gave me false information. More

Could not find paperwork or keys. Had to wait 15 minutes. Charged 3% for using credit card. Had to wait 15 minutes. Charged 3% for using credit card. More

It's the service personal that make your visit , how they treat and show respect treat and show respect More

Alan explained the issue I was having with my car in a way I understood completely and helped me make the best decision for the repair way I understood completely and helped me make the best decision for the repair More

This was my 2nd pre-owned GLS from this dealership, and I was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair. I am grateful to the pre-owned service line manager, who was also receptive and extremely helpful in helping me achieve resolution. More

Kind, courteous, professional, knowledgeable. Scott is a great service technician. He always has a kind word Scott is a great service technician. He always has a kind word More

Overpriced labor charges ,are ridiculous! Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Senior Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Seniors!! More

As usual, the service experience was great. I do wish they would reestablish their loaner cars. That makes getting service easier. I do wish they would reestablish their loaner cars. That makes getting service easier. More

Scott was my service manager and he was wonderful to work with. My car needed a lengthy service and it took weeks to complete but he made sure I had a car to drive during that time and my car was delivered with. My car needed a lengthy service and it took weeks to complete but he made sure I had a car to drive during that time and my car was delivered in great condition! More