Mercedes-Benz of Midlothian - Service Center

My experience was terrific, my service advisor Scott was extremely knowledgeable and helpful. I was in and out with a loaner car in a short time. extremely knowledgeable and helpful. I was in and out with a loaner car in a short time. More

Very pleased with the service I received from this dealership. Professional and friendly staff as soon as I entered the building. dealership. Professional and friendly staff as soon as I entered the building. More

Service was done on the vehicle. Also inspection. Everything is good. It took a little longer than expected a little over 2 hours. And the car was not washed. I believe the car Also inspection. Everything is good. It took a little longer than expected a little over 2 hours. And the car was not washed. I believe the car wash was being updated and rebuilt. More

One little thing will prevent me from using your again. Call me if you care. Call me if you care. More

Everything was smooth, easy and efficient. Every question was answered and all time lines were met. Every question was answered and all time lines were met. More

My 24 month service was performed efficiently. The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. The The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. They said it was out of service due to "construction." I'll believe it when I see it, but this is not a deal breaker. It's the competence of their technicians which counts the most. More

Service is good. Usually my car gets cleaned up but this time they either stopped doing it or skipped it. Usually my car gets cleaned up but this time they either stopped doing it or skipped it. More

Mercedes-Benz of Midlothian responds so quickly to issues with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop. with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop. More

Ragina kept me informed- pleased with the service, but sorry not to get the car wash. sorry not to get the car wash. More

The work done on my vehicle was great, the customer service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I complained, he stated that the car wash bay was down. I found this totally unacceptable & told him so. He finally got it washed somewhere. More