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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.6
1,264 Reviews

1,264 Reviews of Mercedes-Benz of Midlothian - Service Center

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July 28, 2025

Overall the service went well and my service advisor kept me in the loop throughout the process. More

by Nebrido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Things have definitely changed at this dealership in the service department and NOT for the bettor !!! Been getting service on my Mercedes for a few years now and this time customer service was unacceptable More

by MBK04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

We loved the quick efficient service and the added video updates and feedback. Very helpful. More

by BRONRX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

Great communication and on time service. Scott is a true professional and was super helpful in getting the work done More

by DAHBSBAKERSBUILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

They did a great job. Updated the software. Resolved all our issues with a smile More

by PBOLESTA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

I was driving by the dealership after having been to the jeep dealership to order a part. So glad I did. I drove a Mercedes home to try out & bought the next day. Was meant to be More

by SUSANCONSULT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Nicole kept us up to date on progress. The service was well completed well and timely. More

by geoffpetrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

I dealt with the service manager (Mr Hickman). He was known and professional. My vehicle was repaired properly and completed on schedule More

by LeoSuggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

The service I receive on July 7 was quick and excellent. I like the idea that I can see it on video throughout the inspection.. More

by GLOBEASLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

Scott Lambert great to work with when service needed. Everyone at the dealership courteous and professional. More

by Pwright06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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