Mercedes-Benz of Midlothian - Service Center

The work done on my vehicle was great, the customer service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I complained, he stated that the car wash bay was down. I found this totally unacceptable & told him so. He finally got it washed somewhere. More

Ragina was great expensive as usual having the credit card fee added to the bill is not a good look for such a great brand card fee added to the bill is not a good look for such a great brand More

Scott is great to work with. Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service a Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service as usual. More

Fantastic service! The entire process went as expected and the work was completed ahead of time The entire process went as expected and the work was completed ahead of time More

The service at this dealership is top notch! Everyone is friendly and hospitable. I look forward to my next visit. Everyone is friendly and hospitable. I look forward to my next visit. More

The service was okay but no bells and whistles (car cleaning, etc). The virtual video of needs was nice. cleaning, etc). The virtual video of needs was nice. More

Great service. Excellent Customer experience. They treat you like you’re important and not just a paying customer. Excellent Customer experience. They treat you like you’re important and not just a paying customer. More

Cheyne was 1 of the best Mercedes Advisors i have ever came across over the years I have been dealing with Dealerships came across over the years I have been dealing with Dealerships More

She was very helpful and friendly! She made me feel comfortable when making decisions and was informative about the suggested services She made me feel comfortable when making decisions and was informative about the suggested services More

Everything was perfect from scheduling and throughout servicing. My service person Cheyne was very professional and ensured everything metvmy needs. servicing. My service person Cheyne was very professional and ensured everything metvmy needs. More