Mercedes-Benz of Midlothian - Service Center

They didn’t have our appointment listed when we got there, but Regina fixed that & made it good. We were out in record breaking time. there, but Regina fixed that & made it good. We were out in record breaking time. More

Service on vehicle is consistently professional, timely and courteous. It is the reason l purchase vehicles at this dealership. and courteous. It is the reason l purchase vehicles at this dealership. More

Scott provided excellent customer service, as usual. I drive an extra 30 mins to have my vehicle serviced here due to exceptional service vs. the dealership closer to my house. I drive an extra 30 mins to have my vehicle serviced here due to exceptional service vs. the dealership closer to my house. More

Ragina Fitz, our Service Rep, was wonderful; she explained our service options and plans, kept us informed throughout the servicing process, and was friendly, yet professional. Looking forward to w explained our service options and plans, kept us informed throughout the servicing process, and was friendly, yet professional. Looking forward to working with her in the future. More

Wonderful service, Service member very knowledgeable and considered of my time. He looked for ways to save me time considered of my time. He looked for ways to save me time More

I was very pleased with my service A experience. Each part of the process was greeted with friendly faces. Each part of the process was greeted with friendly faces. More

I think Scott Lambert and Amanda Dudley are superior. The service they provide is magnificent. Thank you. Gerry Seeber The service they provide is magnificent. Thank you. Gerry Seeber More

Scott Lambert is very cordial and professional. He knows his job. He makes you want to come to the Midlothian branch for your service. He knows his job. He makes you want to come to the Midlothian branch for your service. More

This dealership was amazing. I recently bought a new to me 2011 sprinter from a less than reputable dealership. I brought it in for service and Cheyne in the service department d I recently bought a new to me 2011 sprinter from a less than reputable dealership. I brought it in for service and Cheyne in the service department didn’t bat an eye at what is probably the ugliest fan they’ve seen in years. He still treated me as if it was a brand new model and bath and night at how old my Bam was. Dealership kept constant contact with me while the work was being done and call me when my van is ready to be picked up. They gave me a full service report of what was done, and everyone who I interacted with was amazing. More

The service I received yesterday from our new Service Advisor , Cheyne Hoke, was exceptional and he was a real pleasure to work with. Needed a complete wheel alignment in a hurry as am leaving for a tri Advisor , Cheyne Hoke, was exceptional and he was a real pleasure to work with. Needed a complete wheel alignment in a hurry as am leaving for a trip next week and didn't have an appointment. Cheyne took charge, worked with service department to get me in on a standby basis, and succeeded in getting our alignment completed by the end of the next day. I now look forward to future contacts with Cheyne as a pleasurable experience. More