Mercedes-Benz of Midlothian - Service Center

The customer service in the Service Department was outstanding. The entire team was friendly, professional and very attentive. A shuttle service was even provided to my home and back while my car was outstanding. The entire team was friendly, professional and very attentive. A shuttle service was even provided to my home and back while my car was serviced so I was able to avoid the boring wait time while my car was serviced. More

Very friendly and accommodating staff. I went there without an appointment for a windshield wiper that needed to be replaced I went there without an appointment for a windshield wiper that needed to be replaced More

I’m need satisfied with your process, I had to call to see if my car was finished. Not very friendly, I’m use to having a Lexus see if my car was finished. Not very friendly, I’m use to having a Lexus More

Scott Lambert in the service department always takes such friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down. friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down. More

Regina was great. Got everything takin care of for me and kept me informed of progress. Thanks Got everything takin care of for me and kept me informed of progress. Thanks More

Excellent and timely service. Great facilities with added comforts when having to wait for vehicle to be serviced. Great facilities with added comforts when having to wait for vehicle to be serviced. More

Excellent service as always. Scott Lampert is diligent and Scot who works on my Metris knows his business. I trust this team to keep me safe on long travels with my hounds. Scott Lampert is diligent and Scot who works on my Metris knows his business. I trust this team to keep me safe on long travels with my hounds. More

Great service and wonderful staff. Shayne was very professional. and made sure that I was comfortable while waiting for my vehicle. Shayne was very professional. and made sure that I was comfortable while waiting for my vehicle. More

We had a great experience, Nate the technician was very thorough, Nicole our service advisor was a pleasure to work with. thorough, Nicole our service advisor was a pleasure to work with. More

Ragina Fitz got our Metris Van done quickly and communicated any extras needed through out the process. We had already bought the third break light needed to pass state inspection and Ragina let us communicated any extras needed through out the process. We had already bought the third break light needed to pass state inspection and Ragina let us get that to her to install. Her technician also diagnosed and fixed a long time check engine light for us, thank goodness we don't have to see that anymore. Thanks for your continued great service. Will always come back. If you have a Mercedes Company vehicle, these are the people to go to! More