Mercedes-Benz of Midlothian - Service Center

I typically go to glen allen dealer but I recently moved to Midlothian so I tried this dealership. I just felt like they were money Hungry. I went for an oil change but I know they already do multipoint ins to Midlothian so I tried this dealership. I just felt like they were money Hungry. I went for an oil change but I know they already do multipoint inspection when they do oil change but I inquired if I can get an inspection too since I had less than two months to get a new one, well without talking to me they just took off the sticker (although it wasn’t dead yet) and tried to get me to pay $600 for ONE tire in replace for the one they failed me for that had a little bubble in it. I had something similar happen to the last dealership but they just advised me of what was needed since my inspection was still good but not this one. I feel like they should’ve checked with me first prior to taking it off since I still had plenty of time to get a tire. So that happened the then my car was there for almost a week and didn’t get a update or call back until I was outreached about having their loaner car too long when I never got a call back in the first place. Don’t wanna talk bad about the company but I do feel like that could’ve been handled way better. More

My service advisor, Scott, is great to work with and very attentive to our needs. Always a great dealership to work with from sales to service. attentive to our needs. Always a great dealership to work with from sales to service. More

First time with Ragina and was very pleased with her level of service, attentiveness, and ensuring I was being taken care of. The wait times are boarder line excess when you have a 4 hour wait. The ca level of service, attentiveness, and ensuring I was being taken care of. The wait times are boarder line excess when you have a 4 hour wait. The car wash was sub par as they clearly did not clean the windows and still had hand prints on the hood from service. More

Ragina, is very kind. My opinion she love what she do, and that is treating her customers with the very best service and kindness. Thanks. My opinion she love what she do, and that is treating her customers with the very best service and kindness. Thanks. More

Midlothian Mercedes-Benz is about their business. It like they love helping their customers with much joy. They are the best. It like they love helping their customers with much joy. They are the best. More

Happy with timeliness and quality of service work. Dealership was very fare and open about repair process. Dealership was very fare and open about repair process. More

Excellent customer service Knowledgeable Professional Friendly Job well done I believe I said enough to describe my experience. service Knowledgeable Professional Friendly Job well done I believe I said enough to describe my experience. More

Service is not good. Calls always go to voicemail and they do not return your call. Calls always go to voicemail and they do not return your call. More

Excellent customer service! ! Wayne was fabulous! He found the right vehicle at a great price. Highly recommend ! Wayne was fabulous! He found the right vehicle at a great price. Highly recommend More

Very nice work. The only thing is it took 4 hours from 9:15 to 1:30. Me and my daughter had to wait there the whole time while we were told 2 hours in the beginning The only thing is it took 4 hours from 9:15 to 1:30. Me and my daughter had to wait there the whole time while we were told 2 hours in the beginning so we felt hungry and restless. Otherwise the service was good. More