Mercedes-Benz of Midlothian - Service Center

I recently experienced fabulous service from the tag team of Scott Lambert and Nathan Hurdle. As usual, Scott was pleasant, informative and kept me apprised of the progress of my job with great communicatio of Scott Lambert and Nathan Hurdle. As usual, Scott was pleasant, informative and kept me apprised of the progress of my job with great communication. As for the actual service, there are not enough superlatives to express my pleasure with Nathan Hurdle. He is extremely thorough and quite meticulous as a technician. I also must add that he is unquestionably the neatest mechanic/technician I have known. My vehicle is always returned to me after Nathan has serviced it in flawless condition, there is not a fingerprint or smudge to be found! For me to say and notice that is impressive since I am incredibly OCD with the care of my ML 350. So yes, overall a very positive experience with your service department. P.S. Kudos to Amanda Dudley. She is always a pleasure to see and interact with when it comes time to deal with the ensuing invoice. She is the BEST! THANKS TO ALL! 👍 More

The service department was great to deal with. They fixed our car quickly and kept us informed during the process. They fixed our car quickly and kept us informed during the process. More

Scott Lambert, our service adviser, was very kind, helpful, and professional. It was a very positive experience. helpful, and professional. It was a very positive experience. More

Great, efficient service for a reasonable price! Wonderful customer service from start to finish! We are very happy with our car purchase! Wonderful customer service from start to finish! We are very happy with our car purchase! More

Such a hassle to get a simple oil change and loss of work vehicle for 24-36hrs vehicle for 24-36hrs More

Scott provided exceptional service as always. He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work c He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work completed. More

Service is expensive. Appointment times are not honored. Nickel and dime you to death. Could throw in a complimentary ANYTHING. Appointment times are not honored. Nickel and dime you to death. Could throw in a complimentary ANYTHING. More

The best service writer. I will continue to use him. His continued true customer service skills and going the extra mile for his customers continues to show , This is the se I will continue to use him. His continued true customer service skills and going the extra mile for his customers continues to show , This is the second time I’ve used him and I will continue to use him when I bring my car in for service. You should utilize him to train others. More

I have always had great service. I would call Scott with questions; now I see Alan when I bring my car in for service. A note to Sam may you gave great success in NY. I would call Scott with questions; now I see Alan when I bring my car in for service. A note to Sam may you gave great success in NY. More

It was not the best experience. It was an unpleasant experience. It did not leave me with a good experience. It was an unpleasant experience. It did not leave me with a good experience. More