Mercedes-Benz of Midlothian - Service Center

I have already replied to a survey regarding a $275 analytics charge that was supposed to be deleted from my invoice (I was even given a new invoice) but the full charge was still applied to my bank ca analytics charge that was supposed to be deleted from my invoice (I was even given a new invoice) but the full charge was still applied to my bank card and has not been credited back to my account although its been 3 weeks. I left a message for the cashier and have not heard anything. More

They did a great job and worked me to get a fair price and was able to get the work done a day earlier. and was able to get the work done a day earlier. More

Kudos to Scott Lambert and the service department for great work and attention to details during my recent visit at the Midlothian location! great work and attention to details during my recent visit at the Midlothian location! More

Excellent cooperation in getting my car repaired midway on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning. on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning. More

Everything is and was top notch but I don’t know some how this is close to 15th review I been ask by Mercedes service related and I didn’t mind to do one but after that it’s really annoying Please stop sen this is close to 15th review I been ask by Mercedes service related and I didn’t mind to do one but after that it’s really annoying Please stop sending same reviews request more than one time Hope you understand my irritation Thank you More

Customer service is good. Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that More

They were a great help to me after getting stuck with locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL. locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL. More

The work was done, professional and on time, I left the service manager a message to contact me or email me, but I haven’t heard from him in a couple of days other than that everything else was great. service manager a message to contact me or email me, but I haven’t heard from him in a couple of days other than that everything else was great. More

Ryan and Ragina were very responsive to getting our repair taken care of. They are always very professional and helpful. repair taken care of. They are always very professional and helpful. More

I scheduled the appointment at least a month in advance for a 30K miles checkup/oil change and state inspection. Frequent reminders were sent via text and e-mail, and I arrived at the dealership on the pr for a 30K miles checkup/oil change and state inspection. Frequent reminders were sent via text and e-mail, and I arrived at the dealership on the proper date and time: 04/01/2025 at 10:10am. One attendant passes me to another to complete paperwork, and I tell the latter that I will have to wait for the service to be completed. He informs me that there is a large number of vehicles in the bay and that it may take up to two and a half hours to complete all the work. I understood and he recommended I wait at the lounge on the second floor of the dealership. I told him that he could find me there as soon as service was completed. After waiting for 3 hours, I happened to glance outside and noticed my vehicle was parked out front. I went to the cashier and asked if my car was ready - it was. I asked why I had not been notified and there was no proper answer. I noticed on the work order, the vehicle was ready since 11:45am, and I am picking up the keys at 1:30pm. There was no phone call, no text, no e-mail, no one even bothered to walk up to the waiting lounge where I had been during this whole time to let me know the service was complete. The dealership and the staff clearly have no respect for the client's time. If a service provider has no interest or respect for their client's time, there is no reason to continue any relationship with the company. More