Mercedes-Benz of Midlothian - Service Center

I scheduled the appointment at least a month in advance for a 30K miles checkup/oil change and state inspection. Frequent reminders were sent via text and e-mail, and I arrived at the dealership on the pr for a 30K miles checkup/oil change and state inspection. Frequent reminders were sent via text and e-mail, and I arrived at the dealership on the proper date and time: 04/01/2025 at 10:10am. One attendant passes me to another to complete paperwork, and I tell the latter that I will have to wait for the service to be completed. He informs me that there is a large number of vehicles in the bay and that it may take up to two and a half hours to complete all the work. I understood and he recommended I wait at the lounge on the second floor of the dealership. I told him that he could find me there as soon as service was completed. After waiting for 3 hours, I happened to glance outside and noticed my vehicle was parked out front. I went to the cashier and asked if my car was ready - it was. I asked why I had not been notified and there was no proper answer. I noticed on the work order, the vehicle was ready since 11:45am, and I am picking up the keys at 1:30pm. There was no phone call, no text, no e-mail, no one even bothered to walk up to the waiting lounge where I had been during this whole time to let me know the service was complete. The dealership and the staff clearly have no respect for the client's time. If a service provider has no interest or respect for their client's time, there is no reason to continue any relationship with the company. More

Great job assisting us with getting our vehicle back on track! Thanks for your understanding and help with meeting our goal. Excellent service!! track! Thanks for your understanding and help with meeting our goal. Excellent service!! More

I was greeted by a friendly crew member when I brought my car in. Everyone is helpful and I waited in a comfortable are for my repair to be finished. I am pleased. car in. Everyone is helpful and I waited in a comfortable are for my repair to be finished. I am pleased. More

Great service very responsive. Was able to get quick service, kudos to Alan, Service Tech. Was able to get quick service, kudos to Alan, Service Tech. More

Disappointed at first when I was told my 10:30 appointment may not be worked on until the next day. All sorted when I changed from drop off to waiting. Lesson learned. appointment may not be worked on until the next day. All sorted when I changed from drop off to waiting. Lesson learned. More

Mercedes Benz in Midlothian provides great customer service and definitely value there customers every need. service and definitely value there customers every need. More

This place is great! From the customer service to the mechanic service. My car is just a long journey of frustration! From the customer service to the mechanic service. My car is just a long journey of frustration! More

Nicole had everything ordered and my loaner ready! The service went perfectly. Everyone at this dealership is very nice and organized. The service went perfectly. Everyone at this dealership is very nice and organized. More

Scheduled my appointment for my rear light replacement and got a courtesy maintenance check. Nicole was polite and professional. Maintenance tech was very helpful explaining car repairs. The video of main and got a courtesy maintenance check. Nicole was polite and professional. Maintenance tech was very helpful explaining car repairs. The video of maintenance check was excellent. Waiting room was clean and had cold water. Disappointed to pay a 3% service fee for using a credit card. More

Very professional and accurate service. Friendly and efficient customer service. Helpful and down to earth. Friendly and efficient customer service. Helpful and down to earth. More