Mercedes-Benz of Midlothian - Service Center

Expedited required service to allow drive home for Christmas The "check engine light" on our E350 came on. We learned there was a recall to fix this. We called and asked if we could bring the car in that day ( The "check engine light" on our E350 came on. We learned there was a recall to fix this. We called and asked if we could bring the car in that day (the only day available to us before a long drive to spend Christmas with family). Travis Melton told us to bring the car in and they would take care of us. When we arrived, Brian Parker met us, wrote up the service order, and sent the car into the shop. Within an hour the problem had been diagnosed, software updated, and the car returned to us. Amazing - we could not have hoped for a better response to our problem than the Christmas present we received from Mercedes-Benz of Midlothian. Many thanks; strongly recommend. More

Notified about service needed I was informed of service needed and given the opportunity to address the matter. The automobile was serviced in a timely manner. The customer service I was informed of service needed and given the opportunity to address the matter. The automobile was serviced in a timely manner. The customer service and car attendant were very friendly . More

We were pleased with the service offered. Everyone was pleasant, professional and helpful. They researched the unusual recall on our vehicle and despite the pressure of numerous vehicles requiring servic pleasant, professional and helpful. They researched the unusual recall on our vehicle and despite the pressure of numerous vehicles requiring service, especially before a holiday, our repair was completed on time. More

Awesome coustermer service Friendly staff and gets the work done in a timely fashion . I highly recommend this place I enjoy visiting the staff and will always do business with Friendly staff and gets the work done in a timely fashion . I highly recommend this place I enjoy visiting the staff and will always do business with them More

Excellent Service!! Overall Excellence!!! Thank you Midlothian Mercedes for your excellent service and want to thank Travis Melton for making my annual service experience Overall Excellence!!! Thank you Midlothian Mercedes for your excellent service and want to thank Travis Melton for making my annual service experience a great one. Thank you Travis!!! More

Service team is always reliable and courteous. Easy to work with and to schedule a loaner car for the day. Makes getting regular service easy. team is always reliable and courteous. Easy to work with and to schedule a loaner car for the day. Makes getting regular service easy. More

very professional The service representative explain what had to be done and let me know how much time it would take to complete the job.Service was done in a timely ma The service representative explain what had to be done and let me know how much time it would take to complete the job.Service was done in a timely manner. More

Pulled in about a half hour earlier than my scheduled appointment. Travis and his team went right to work. Waiting area was a little tight, but the coffee helped. 2 hours later, the work was complete appointment. Travis and his team went right to work. Waiting area was a little tight, but the coffee helped. 2 hours later, the work was completed and I was out the door! I was really happy with the service! 2015 Winnebago View J on the MB Sprinter chassis. More

An Experience in Excellence I have an hearing impairment and this has not lessened my experience and vehicle servicing with this dealer. The help and service is outstanding and I have an hearing impairment and this has not lessened my experience and vehicle servicing with this dealer. The help and service is outstanding and much appreciated. More

regular maintance services I purchased my vehicle used from another dealer-ship, but they were able to find all the records on it. There was some minor issues that they found an I purchased my vehicle used from another dealer-ship, but they were able to find all the records on it. There was some minor issues that they found and was able to quickly correct the problem. the online portal to schedule a services was easy to navigate and to explain the issues that you were experiencing. I appreciate how they honor and value the comment to our Armed Service Members. More