Mercedes-Benz of Midlothian - Service Center

Neutral This review and rating for this instance only. Because the last service was just aweful. And the need for this service existed because of how bad the This review and rating for this instance only. Because the last service was just aweful. And the need for this service existed because of how bad the last service was. In this service we asked for defined action, and abjective was successfully acheaved. Within reasonable time at a reasonable cost. More

Great service Everything was handled in a timely fashion. They were friendly and efficient couldn't have ask for more. Travis Melton has always gone the extra mile Everything was handled in a timely fashion. They were friendly and efficient couldn't have ask for more. Travis Melton has always gone the extra mile More

Fantastic Service Everyone at this Mercedes-Benz dealership goes out of their way to help and even anticipates their customers’ needs. Brian Parker is my Service Adviso Everyone at this Mercedes-Benz dealership goes out of their way to help and even anticipates their customers’ needs. Brian Parker is my Service Advisor and is the BEST. Brian actually “won” me back to this dealership after many years of using another car repair shop. Scott, Shaun & Wilder have all helped me. Amanda helped me find my vehicle in the parking lot after my last service; she actually found and walked me to my car. Kathy Pierson has sold me two Certified Pre-Owned (CPO) Vehicles and Is the person who “won” me back to this dealership when she overheard me talking about purchasing a CPO from a different auto manufacturer. She is AWESOME! Ralph in Sales has helped me several times when I visited the Sales area and Kathy Pierson was with another customer. It’s obvious that the G.M., Ron West, walks the talk! Tom B. of Midlothian More

Service ratnf Service was excellent. I had a loaner car which truly was invaluable. Brian Parker greeted me as soon as pulled into the garage, which I thoroughly Service was excellent. I had a loaner car which truly was invaluable. Brian Parker greeted me as soon as pulled into the garage, which I thoroughly appreciated; he was very professional and kind; he informed me of what the service involved and told me approximately how long it would take. I was very pleased with the outcome of my service visit. More

Excellent and courteous service Shawn H is a great service rep! He's been arranging my service for my 2012 C250 for the past few years. He's always prompt and follows up to keep me Shawn H is a great service rep! He's been arranging my service for my 2012 C250 for the past few years. He's always prompt and follows up to keep me in the loop. Everyone at the dealership is always polite. More

Service Department Customer service in the service department is timely and efficient and with a personal courtesy not found in service departments. Always willing to go Customer service in the service department is timely and efficient and with a personal courtesy not found in service departments. Always willing to go above obligation to spoil the customer. Amazing in today's busy life. More

great staff & service Was greeted promptly & the staff is wonderful. There are several nice lounges if waiting & staff if very helpful & even offered snacks while I waited. Was greeted promptly & the staff is wonderful. There are several nice lounges if waiting & staff if very helpful & even offered snacks while I waited. Service is great. More

Mercedes Recall I was disappointed in the over interaction with MB on the recall of air bags for my wife's MB. i recieved notice about 3 months ago, so I go to MB se I was disappointed in the over interaction with MB on the recall of air bags for my wife's MB. i recieved notice about 3 months ago, so I go to MB service...............talk to service person inside ............. he told me this was just a notice of recall service ................." your vechicle has not been recalled and you will recieve a recall notice . So 2 months later get the recall notice. I call them versus wasting a vist. talk to woman................ she was polite............ she epplained options for service and said they would provide loaner car............. then she said need vin number so she could check on part ..........then she said she ordered part ................. then call back when part arrived and I then tried to schedule appointment . after date schedule she said loaner car not available until 3 weeks. so then i asked her How long will this take I DO NOT KNOW ! how can someone ask you to repair your car and not give an idea on how long it will take. so I go leave my call for service and it was done same day. i should say the last car a bought a few years ago involve me getting rid of my E320 wagon and i bought a lexus................... i had a recall with them in spring on the air bag the same as MB. Their process exceeded your process as far as the experience went. i have bought 13 meredes and love them ............. but ................. your competition is getting much better. the woman who gave me was keys and checked me out at the desk where you pay bills did an outstanding job of taking care of me More

B service I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner car. More

120,000 Milies Service Just great ! Honest people, fast and quality service at an affordable price; the follow up is outsanding and they alway looking for you to be confort Just great ! Honest people, fast and quality service at an affordable price; the follow up is outsanding and they alway looking for you to be confortable. Brian Parker at service department is always on top of everything Thank you Brian ! More