Mercedes-Benz of Midlothian - Service Center

Service Visit Everything was efficient and on time. The service was wonderful and Brian is the best Service Adviser I have every had. Brian is knowledgeable about m Everything was efficient and on time. The service was wonderful and Brian is the best Service Adviser I have every had. Brian is knowledgeable about my vehicle and his recommendations are always on point. More

Good Service The Team of Mercedes Richmond was very professional from the time I set up the appointment to the time I picked up my car. I will definitely recommend The Team of Mercedes Richmond was very professional from the time I set up the appointment to the time I picked up my car. I will definitely recommend Mercedes Richmond. A very special thanks to Travis, Brian and Shaun. More

Customer Service I brought my vehicle in to be serviced after failed attempt to determine or fix my car at other auto shops. The service department researched many av I brought my vehicle in to be serviced after failed attempt to determine or fix my car at other auto shops. The service department researched many avenues to resolve my car problems. However, the most significant part of this review is the customer service I received from one of your employees, Shaun Hagler. His friendly, patient, and helpful mannerisms made my experience extremely pleasant. He kept me informed through out the processed. Although the outcome was not what I expected, Shaun's assistance and pleasant personality significantly helped to make everything ok! More

My review Good crew that works at midlothian Mercedes Benz and always have positives for that crew there. Just wish it was cheaper. Text usage was interesti Good crew that works at midlothian Mercedes Benz and always have positives for that crew there. Just wish it was cheaper. Text usage was interesting and good More

“A” Service for 1999 MB E 320 Service Advisor, Leslie Scott Lambert was very knowledgeable and professional.He provided answers to all of my questions. My overall experience with M Service Advisor, Leslie Scott Lambert was very knowledgeable and professional.He provided answers to all of my questions. My overall experience with MB was excellent. More

Awesome. Scott was incredible to work with. Always on top of things, friendly, and an all around nice guy that took the time to go over everything. Scott was incredible to work with. Always on top of things, friendly, and an all around nice guy that took the time to go over everything. More

Service Department Travis was very professional and took the time to replace my headlight. I was a little nervous about the labor cost but he did it himself and only cha Travis was very professional and took the time to replace my headlight. I was a little nervous about the labor cost but he did it himself and only charged me for the bulb. I was in and out in about 20 minutes. More

Always a Great Experience This is my third service visit and so far you all are betting a thousand. I am 55 years old so in my lifetime I've made serval car purchases and had t This is my third service visit and so far you all are betting a thousand. I am 55 years old so in my lifetime I've made serval car purchases and had to deal with numerous dealerships for service and you all have out weighed them all. For two of my three service visits I've had the fortunate pleasure of dealing with Shaun Hagler and He's been nothing but proffesional and courteous. My hats off to Mercedes Benz Midlothian. More

Excellent service as usual! My car was attended to in a timely manner. The service staff was polite and professional as usual. I will not take my car anywhere else even though I My car was attended to in a timely manner. The service staff was polite and professional as usual. I will not take my car anywhere else even though I bought it here 11 years ago! More

A1 Service Excellent customer service by Travis. Travis kept in touch regarding the service and was very friendly and professional. He made my husband and I fee Excellent customer service by Travis. Travis kept in touch regarding the service and was very friendly and professional. He made my husband and I feel confident in leaving my vehicle with him. More