Mercedes-Benz of Morristown

Mercedes Benz Service center ONLY While my relationship with this service center started out rocky, it ended on a good note. Willie was my primary point of contact and was always a ple While my relationship with this service center started out rocky, it ended on a good note. Willie was my primary point of contact and was always a pleasure to work with. He made sure my car was fixed quickly and always had a loaner available for me. He answered all my questions and if he was unsure of an answer he was quick to provide one. Each visit to the service department was a pleasure. Joe, one of the gentlemen that drives the cars was also a huge asset to the organization. He always took the time to speak to me, get to know me, and again make each visit enjoyable. More

Great Experience I am confident that my car is very well maintained at this dealership. Alex, my service adviser tells me exactly what I should do and what job could w I am confident that my car is very well maintained at this dealership. Alex, my service adviser tells me exactly what I should do and what job could wait. I have a 2006 Mercedes and because of the regular maintenance, I never had any problem yet. The car looks and run great. More

Always above what 's expected I 'm always greeted my pleasant people from the time I pull into the parking lot until i leave. And Willie I can't say enough about the service he pro I 'm always greeted my pleasant people from the time I pull into the parking lot until i leave. And Willie I can't say enough about the service he provides he is always professional and pleasant about his job. My experience has been good from the Lady who cleans the coffee area to the Ladies you pay for your services!!!! More

Mercedes Benz of Morristown means excellent service. Mercedes Benz of Morristown is an exceptional dealer. The service department is outstanding as are the sales and auto body departments. I have servi Mercedes Benz of Morristown is an exceptional dealer. The service department is outstanding as are the sales and auto body departments. I have serviced my cars, I have referred family and friends as well. More

Outstanding customer experience!! Always!!! I love visiting my service rep Willie he always takes care of me and goes above and beyond to provide me an outstanding customer experience. I love visiting my service rep Willie he always takes care of me and goes above and beyond to provide me an outstanding customer experience. More

Best lifetime experience purchasing a car. A proven professional in every sense of the word. Clinton Vail with over twenty years experience has proven to our family all our future autos will be A proven professional in every sense of the word. Clinton Vail with over twenty years experience has proven to our family all our future autos will be purchased at Morristown Mercedes Benz through Clinton. More

James made the whole process a pleasure It's taken me a whole year to add my two cent's worth, but wanted to share my experience with James. Honestly, from start to finish, working with Jame It's taken me a whole year to add my two cent's worth, but wanted to share my experience with James. Honestly, from start to finish, working with James was a pleasure. I originally contacted another sales person regarding a test drive and that person was not working the day I arrived. James was extremely pleasant and I had decided to purchase the car immediately after the test drive. I do not know if the "sale" went to the original sales person I spoke to, but that's my point; If it did, James certainly didn't let on that he wasn't getting credit for this purchase, he treated me as if I just walked in and he happened to be the person I was approached by. Very professional, I must say. The whole process went better than I could have expected, and so much so, the person I took with me for the test drive ended up buying a car through him as well! All in all he's a great guy that really knows his product. In a world where customer service seems to be a thing of the past, James thankfully keeps things "old school" and is dedicated to making you a happy customer. I have zero hesitation in recommending James to a potential buyer. Buying a car can be stressful, why not purchase a car with someone that will elevate most of that stress? More

Super Excellent! And, they have done it again!! Morristown Merce Service guys are absolutely amazing! This is the third time I went there for my C 300 service. Right f And, they have done it again!! Morristown Merce Service guys are absolutely amazing! This is the third time I went there for my C 300 service. Right from making the appointment, to driving in , getting the paperwork done, to getting the loaner, to driving out. The same to pick up!! Jeff D'Angelo, the service rep, is very professional, knowledgeable and goes out of his way to make the process so quick, efficient and value for money. Hundal, Troy and Tracie made the rest of the process so seamless. Hundal and Troy gave me a loaner car without even asking, or making me feel like it is an obligation. I have experienced that horrid feeling at other dealers. AND, what a loaner!! It is posh, smooth and gorgeous! What more, it does not scream on every part of the car body that it is a loaner! Love it! Tracie is very pleasant and makes the payment process simple and easy. In and out in a breeze, is an understatement! The facility is squeaky clean and well kept, all staff is very polite and cheerful. I totally recommend this dealership/ service to everyone I know!! More

Not great. If the dealership's GM didn't get involved, we would not have given them our business. The rep, Joe D., was the perfect example of a used car salesma If the dealership's GM didn't get involved, we would not have given them our business. The rep, Joe D., was the perfect example of a used car salesman. He kept us at the shop for 3.5 hours, then blew us off when we tried to give him a deposit one day later. If the car wasn't as rare, we would have walked and dealt with Bridgewater or Flemington, who actually followed up with us one day after our visits. Scott (GM) worked things out with full disclosure, at our timetable. More

Temp guage issue Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service Fast and curtious!! In and out willie help to resolve our issue was great fast and fixed no issues at all ... Out of all my cars Morristown mb service center top notch , best I have experienced . More